Job Description

Work base - Mental Health Admin Team (East, South Staffs) office at St Michael's Court, Trent Valley Rd, Lichfield, WS13 6EF (with the ad hoc need to work at our community reception areas in either Lichfield, Tamworth or Burton). Hours - Mon-Fri (9 am-5 pm).



If you are an organised, resilient and experienced Administrator, we would encourage you to consider this post, working in our Mental Health Admin Team. Our Administrators are an integral part of this busy Team supporting our Medics and Clinicians administratively. Maybe you have transferrable administrative skills and would like to work for the NHS within mental health services or are ready for a change of direction in your career. This is a varied role, supporting the secondary mental health teams within the East of South Staffs.



No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to this role, we would love to learn more about you and would encourage you to apply. Training is provided on our Trusts systems, eg our clinical system RIO.



Administration work for Consultant Psychiatrist/Doctors and other mental health professionals, eg handling queries, diary and clinic appointment management

Producing clinical letters eg from digital audio dictation (T-Pro)

Named point of contact for Medics/Senior Nurses, handling their queries, managing diaries etc.

Answering a large volume of calls and handling often complex queries of a challenging/sensitive nature taking concise accurate messages

Using own initiative to proactively resolve problems

Cohesive working within a centralised admin team

Personal resilience to work under pressure in this busy role



By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:



Supporting your career development and progression.



Excellent NHS Pension scheme



Generous maternity, paternity, adoption leave



Options for flexible working



Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.



Extensive Health and Wellbeing support and resources



If you work in our community teams, we pay for your time travelling between patients.



Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate



Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates



Salary sacrifice bikes up to 2k



Free car parking at all trust sites



Free flu vaccination every year



Attractive relocation package



Citizens Advice support linked with a Hardship Fund for one off additional support up to 250 (if the criteria is met)



And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.



Check out the videos below showcasing why you should grow your career here with us at MPFT:



Why Work for Mental Health Services at MPFT - YouTube



Development and Progression Within Mental Health Services at MPFT - YouTube



What we can offer



An opportunity to start your career in the NHS

Training on our clinical and Trust systems

Individually tailored induction/training in post plus shadowing colleagues

Competitive annual leave - commencing at 27 days plus bank holidays and rising to 29 days after 5 years and 33 days after 10 years.

Qualification options such as NVQs

Regular 1-to-1 supervisions and appraisals with your Manager

Joining the NHS pension scheme

Support services such as occupational health and wellbeing services

NHS discounts such as Blue Light Card option



What are we looking for?



Flexibility to meet service need with a passion for quality

A confident communicator, with strong customer service skills

Good grammar and written skills

Honesty, integrity and commitment

Strong computer and keyboard skills

Experience of clinical systems (RIO or similar) desirable

Resilience to work in a busy service

A passion for the care and support provided to our service users

Experience of working in the NHS or a healthcare setting would be ideal

Ideally hold an NVQ level 3 admin or equivalent qualification/experience.



We welcome interested applicants with any questions to contact Denise Freeman, Admin Team Leader on 07866 372 490 or via denise.freeman@mpft.nhs.uk



Please note, this advert may close early dependent on the number of applicants received. Previous applicants need not apply.