Job Description

About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role
Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples' lives, through our passion for client care.


We are currently seeking to recruit an Expert Liaison Specialist to join our Ontime Medical Agency. This is an exciting opportunity for a talented person to lead the expert liaison team and work closely with our advice team in ensuring we are able to meet our clients' varied requirements.


This will be a diverse job role in which you will be managing all aspects of the Expert Liaison work. Additionally, you would be required to assist Ontime's Manager in maintaining good expert relations on an adhoc basis.

Responsibilities

Overseeing the maintenance of the expert database Identifying areas of growth potential for new marketing Delegating tasks Training and development of our expert liaison team Detailed and Systematic Research in specialist cases Consider queries relating to contracts, terms and costs Developing and refining case management systems Supporting Ontime Manager with Adhoc handling of queries and complaints. Communicating with Solicitors, Experts and Ontime file handlers Conducting monthly one to ones with expert team Conducting annual appraisals for expert team

Person Specification

GCSE Maths and English at Grade C or above, or equivalent Knowledge of Microsoft Office packages including Word and Outlook Ability to be self-motivated and lead a team Administrative experience Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail. Ability to always maintain client confidentiality Ability to deal with high volumes of work and manage conflicting priorities. High levels of accuracy and attention to detail Experience of dealing with clients on the telephone NVQs or qualifications in business administration is desirable Previous experience of mentoring or leadership Previous experience in a customer service environment Experience of working in a medical setting, law or legal services firm would be of a distinct advantage.

Salary & Hours

A salary of 26,333.31 Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits

Hybrid Working

Hybrid working pattern after probation.

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

Extra Holidays

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.

Looking After Your Well-being

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.