Job Description

This post is based at Whiston Hospital Pathology Department



This post will involve working weekends -Saturday 11-7, Sunday 10-6 at Whiston Hospital. This post also includes working bank holidays on a rota. The post holder will also be included in the Out of Hours support for the On-Call rota covering our service at Ormskirk District General Hospital.



We are looking for an enthusiastic, organised, methodical and highly motivated individual.



The responsibilities of this job are to perform basic clerical and reception duties within the laboratory, receive and log specimens into the department and record tests requested on the laboratory computer system.



Working independently although under the technical supervision of a qualified Biomedical Scientist, to undertake pre-analytical preparation of specimens received and to act as the first point of reference for enquiries into the department.



To contribute to the timely delivery of 24hr pathology services to our users. Key duties will involve sample handling and checking, aliquoting, data entry into the Pathology Administration System, sample loading and clerical duties. Ensuring the air tube is working and reporting faults without delay. It also includes dealing with visitors and telephone queries and Pathology Stores.



This post will involve working closely with Consultants and junior medical staff, General Practitioners, Laboratory and other hospital/professional staff both in this organisation and outside agencies and assisting patients with general enquiries both on the telephone and face to face.



You will be expected to participate in the bank holiday and weekend work rotas as required.



Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.



Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.



We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care



Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.



Primary Care



Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.



Community Services



Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.



Specialist Regional Services



We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

Rated Outstanding by CQC Inspection August 2018

Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme



KEY DUTIES



Technical



Duties may vary slightly from site to site so may or may not be applicable on all sites.



Receive and barcode all samples and request forms as appropriate



Enter Patient and Sample details into Laboratory Information System. Data entry of all patient identifiable information, clinical details and request details for all disciplines with the exception of Blood Transfusion into the Pathology (Telepath) system (accuracy is vitally important).



Sort and deliver bar-coded samples/requests to appropriate department in a timely manner



Receive requests into Telepath via the order communications systems



Process samples through pre-analytical stages such as centrifugation, aliquoting into additional tubes, removal of clots and loading onto the analytical track to be analysed.



Numbering, Telepath entry and loading of Blood Cultures onto the analyser in Microbiology



Take and communicate as required all telephone enquires



Prioritise urgent samples for fast tracking



Process add-on Requests



To use the Patient Administration System and other systems to check patient details.



Pneumatic Air Tube- Pathology Reception is responsible for receiving fault calls regarding the air tube that must be dealt with immediately as per policy.



Purge air tube system and clear simple faults as required



Report ongoing faults to Facilities Maintenance



Respond to telephone enquiries from service users, patients, relatives, and departmental colleagues with correct use of telephone and the giving out authorised results from Telepath as required.



Use of fax, photocopier, according to the manufacturer's instructions, as required.



Understand and follow storage and stock rotation requirements of relevant stock in various storerooms.



Distribution of GP orders (including blood forms) to surgeries in a timely manner.



To ensure that all reports are sorted and distributed to the relevant bodies through internal and external posting systems in a timely and efficient manner.



Accurate filing and retrieval of reports. Scanning of request forms.



To work closely with all departments within the Pathology Directorate to ensure that a timely accurate service is delivered.



To provide cross cover for colleagues as and when required.



Night rota staff will work in Microbiology including processing Blood Cultures to the point of loading and starting the analyser.



Any other duties deemed necessary to ensure the smooth running of the department commensurate with the grade.



Workflow Management



Timely data entry of requests to facilitate maximum efficiency of turnaround times of results.



Collect samples from wards/departments/Phlebotomists to meet required turnaround times when required by supervisor/manager.



To maintain good working relations with all members of staff and to promote effective teamwork.



To promote an efficient, courteous telephone manner to our service users.



To actively participate in departmental meetings.



Ensure risks to service such as faulty equipment or unexpected staff shortages are reported to the supervisors or manager as soon as possible.



Replenish stock of blood bottles as required and prepare and despatch orders to community locations.



Receive visitors to the laboratory as necessary



Flexibility in helping to cover holiday/sickness absence.



Participate in departmental meetings as required.



To advise the Supervisor or Biomedical Scientists when consumables are approaching minimum stock levels, or take appropriate action



Tidy Reception area when appropriate



Decontaminate all work areas - following Standard Operating Procedure.



Health and Safety



Adhere to Trust and departmental Health & Safety protocols and Fire regulations.



Identify risks, and to be aware of risk assessments affecting the workplace. Report clinical incidents to the Blood Sciences Service Lead. Report any defects or required maintenance in building /services to the Blood Sciences Service Lead.



Adhere to current Control of Substances Hazardous to Health legislation (COSHH). Ensuring the preparation, safe handling, storage, and disposal of reagents is carried out in accordance with departmental policy and COSHH legislation regarding hazardous materials and chemicals.



Communication



Communicate any relevant information to laboratory colleagues within the section and inform effectively at hand over.



Actively participate in departmental meetings, team briefings, educational and audit meetings as appropriate.



Ensure effective communication is maintained within the department.



Maintain good working relations with all members of staff and promote effective teamwork.