Job Description

Job Title: Medical Liaison Partner


Location: Esher - The 1150 Club


Employment Type: Full-time


Reports To: Director of Sales


About Loveday


Loveday is the UK's leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support.


Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members.


What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living.


Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.

The 1150 Club - Loveday's first dedicated Health, Wellness and Rehabilitation Retreat

The 1150 Club is not simply a process but a complete curated experience. Members step into a sanctuary where clinical excellence meets five-star hospitality, with every detail carefully orchestrated for complete wellness. Nestled within 13 acres of beautiful countryside, The 1150 Club provides a calm, discreet and naturally restorative setting - a space where supporting the journey of recovery is thoughtfully interwoven. From pre-habilitation to enhance strength, mobility, fitness and nutrition - helping with resilience before a procedure to support longer term outcomes and post-operative recovery, regaining confidence and independence.

Role Overview:

We are seeking an exceptional and highly experienced professional to lead the administration and client service function within The 1150 Club.


This role demands an individual with the sophistication and discretion to work seamlessly with world-class consultants and high-net-worth individuals, understanding the elevated level of detail, service, and personal attention they expect. Acting as a trusted liaison, the successful candidate will ensure every interaction reflects the highest standards of professionalism, efficiency, and care, creating a seamless experience that mirrors the ethos of luxury hospitality while upholding clinical excellence.


The ideal candidate will have a hospital or clinical background and be proficient in CRM systems, able to work to short deadlines and ensure compliance of documentation. Internal stakeholder communication will be essential ensuring handover of medical and background information is accurate and understood.

Key Responsibilities

Act as the primary liaison between consultants, patients, and The 1150 Club, ensuring seamless communication and highest standard of service at all times Anticipate and manage the needs of consultants and members, delivering a level of service comparable to luxury hospitality while upholding clinical standards and compliance Be agile with consultant schedules/clinics, and patient/member appointments ensuring efficiency and minimal disruption while ensuring all documentation is fully completed and compliant with internal processes and external regulator (CQC) Provide a single point of accountability for consultants, handling queries, concerns, and requests with professionalism, discretion, and urgency Oversee and refine patient and consultant journeys, ensuring every interaction reflects the highest standards of detail, care, and confidentiality Manage sensitive information with absolute discretion Liaise with internal teams and external partners to resolve issues swiftly, often under pressure, without compromising service quality Support consultants in business development and relationship management with patients/members, ensuring a consistent, world-class experience Identify and implement process improvements to elevate operational efficiency and client satisfaction Uphold the reputation of The 1150 Club through impeccable presentation, service standards, and a proactive, solution-focused approach.

Skills and Experience

Proven experience in a senior administrative, client services, or practice management role within healthcare, private practice, or a luxury service environment Exceptional organisational skills with the ability to manage complex consultant schedules, conflicting priorities, and time-sensitive requests with accuracy and discretion High emotional intelligence (EQ) and interpersonal skills, with the ability to build trusted relationships with consultants, high-net-worth individuals and members Outstanding communication skills (both written and verbal), with the ability to adapt tone and approach to suit consultants, clinical teams, discerning clients and internal stakeholders Impeccable attention to detail, ensuring accuracy in all correspondence, records and scheduling move ins Discretion and confidentiality, with experience handling sensitive medical and personal information to the highest standards of governance Strong problem-solving ability, remaining calm under pressure and able to deliver quick, effective solutions without compromising quality Professional polish and presence, demonstrating a service ethos comparable to luxury hospitality or high-end clinical setting Technical proficiency across systems, CRM, Microsoft Office and excel and secure communications platforms Proactive and adaptable, with a continuous improvement mindset and the ability to anticipate needs before they arise


Person Specification


Criteria


Experience;


Essential; Proven administrative experience in a customer-facing role.


Desirable; Experience in healthcare, care, or hospitality environments


Systems;


Essential; Proficient in Microsoft Office (Word, Excel, Outlook)


Desirable; Experience using Salesforce or similar CRM


Skills;


Essential; Excellent organisational and time-management skills; Strong written and verbal communication; High attention to detail; Ability to manage multiple priorities


Desirable; Understanding of CQC/regulatory standards


Attributes;


Essential; Professional, empathetic, discreet; Team player; Resilient and calm under pressure; Proactive and solutions-focused


Desirable; Interest in healthcare or elder care.


Additional Information


o Full training will be provided on Loveday's systems and processes. o Occasional flexibility may be required to meet Member needs and operational priorities.



Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


INDBOH