to enable patients to access the services of the Practice to assist the clinicians and the Practice Manager in providing those services. to maintain efficient and prompt filing, record keeping and document distribution operate and divert telephone system as appropriate answer general enquiries, supervise waiting area and explain surgery procedures book appointments and signpost patients to services where appropriate retrieve medical records for consultations, if required arrange and retrieve medical records for un-booked consultations, if required open and distribute post as appropriate record requests for home visits and refer urgent requests to duty doctor provide results to patients as instructed by a doctor issue prescriptions and other documents to patients refile and maintain medical records and correspondence both manual and computerised receive and record messages for GPs & Practice staff take responsibility for specific administrative functions e.g. registrations, immunisations advise the Practice Manager upon supplies, premises defects and patient complaints open and close surgery and make secure To undertake any other such duties as the practice manager may reasonably require.
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