Job Description

Churchfields Medical Practice are a SystmOne forward thinking long established practice looking for an enthusiastic and committed receptionist to join our friendly team. The role is 34 hours per week, working between the hours of 08.00-6.30pm Monday to Friday. Shift pattern will be Mon 08.00-14.00,, Tues 100.30-18.30, Wed 08.00-14.00, Thurs 08.00-16.00 and Fri 08.00-15.30

The successful candidate will have excellent inter-personal, administrative and organisational skills.

Applicants are required to have good computer and communication skills, both face to face and on the telephone.

Applicants need to be smart, professional, friendly, reliable and punctual. You will need to work well under pressure, be able to multitask, pay attention to detail and have excellent customer care skills.

Flexible working is essential to provide additional hours when required to cover staff holidays and absence, this could include some weekend working.

The successful applicant will be appointed subject to satisfactory references and DBS check.

If you wish to discuss the role further please contact Mrs Jaqueline Horton, Reception Team Leader on 0115 978 1231
Experience of working in a GP practice is desirable but not essential as training will be given

Main duties & responsibilities of the post

Reception Duties

Respond to all queries and requests for assistance from patients and other visitors Ensure total familiarity with all appointment systems. Book appointments as requested and ensure sufficient information is recorded to retrieve medical record. Mark patients as present on arrival at reception, utilise the number system which notifies patient of his / her turn and if appropriate advise patient of nominated seating area. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover or immediate treatment. Advise patients of relevant charges for private services, accept payment and issue receipts. Enter requests for home visits received before 11.00 on to computer including all relevant information. Requests for home visits after 11.00 to be referred to the Duty doctor. Ensure appropriate checks are made when prescriptions are being collected in person. Action GP requests for emergency ambulance transportation and enter details in appropriate book

Medical Records

Ensure all records are accurately assembled in advance of consulting sessions. Ensure the record is available for the doctor in the instances of "extra's" or emergency consultations. Ensure records for patients being triaged are passed to Triage Nurse within 15 minutes of receipt of phone call. Retrieve and re-file records as required, ensuring the alphabetic order is adhered to. Ensure correspondence, reports, results etc are filed in date order in correct patient record.

Repeat Prescriptions

Ensure that requests for repeat prescriptions are actioned and ready for collection within 48 hours. Receive patient's requests for authorised repeat prescriptions whether in writing or verbally. With the exception of controlled drugs, print the prescription and place in appropriate doctors mailbox. Ensure the computer medical record is updated with details of the issue of the repeat prescription Ensure that problems and queries regarding repeat prescriptions are brought to the attention of the appropriate doctor and that follow-up action is taken as per the doctor's instructions.

Telephone System

Receive and make calls as required. Divert Calls and take messages as appropriate Ensure the system is operational at the beginning of each day and switched over to night service and answer phone at the end of the day.

Preparation of consulting rooms

Ensure that the GP consulting rooms are prepared in readiness for each surgery. Periodically check full range of forms are available for allocated GP. Ensure consulting rooms are checked at the end of each surgery and left tidy and secure. At the end of each day switch off all computers and machinery.

Teamwork

To work as part of the team and assist colleagues as and when required. To assist in the induction and training of new members of staff. To alter contractual working hours, within reason, to meet unforeseen circumstances.

Any other delegated duties considered appropriate to the post

Job Types: Part-time, Permanent

Pay: 19,048.00-22,160.77 per year

Expected hours: 34 per week

Benefits:

Employee discount On-site parking Sick pay
Ability to commute/relocate:

Basford: reliably commute or plan to relocate before starting work (required)
Experience:

Medical Receptionist: 1 year (preferred)
Work Location: In person