Job Description

Job Summary

Working as part of a team, we are seeking a dedicated, reliable and professional Medical Receptionist to join our healthcare team. there are 2 positions available, one at 22.5 hrs per week and the other approx. 15 hours per week. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing various administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to handle sensitive information with confidentiality.

Responsibilities

Greet patients warmly and assist them with the check-in process. Schedule appointments and manage the appointment calendar efficiently. Work with the Duty Doctor in the triage room to book in patients for the most appropriate service Answer incoming calls, respond to inquiries, and direct calls to appropriate staff members. Maintain patient records accurately and ensure all information is up to date. Ensure the reception area is organised and welcoming at all times. Collaborate with medical staff to facilitate smooth patient flow within the practice. Adhere to all health regulations and maintain patient confidentiality in compliance with data protection laws.

Qualifications

Previous experience in an office or administrative role, preferably within a healthcare setting. Excellent communication skills, both verbal and written. Strong organisational abilities with a keen attention to detail. Proficiency in using office software and EMIS management systems is advantageous. Ability to multitask effectively in a fast-paced environment while maintaining professionalism. A compassionate approach towards patients, demonstrating empathy and understanding at all times.
We invite motivated individuals who are passionate about providing quality care to apply for this rewarding position as a Medical Receptionist.

Job Types: Part-time, Permanent

Pay: 12.30 per hour

Benefits:

Company pension Employee discount On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person