Job Description

Following a retirement and internal restructure, Ellison View Surgery is seeking a highly motivated team member to support our total triage model at reception level. This rewarding role involves helping patients and care providers access the right care from the most appropriate clinician.
Main duties of the job
Key Responsibilities:
Provide excellent customer service and communication to ensure an efficient and effective service.
Prioritise and manage incoming telephone calls.
Book patient appointments and manage scheduling.
Respond to messages in a timely manner.
Handle general enquiries and verbal complaints professionally.
Deliver pathology results to patients as required.
Meet, greet, and direct patients and visitors.
Support clinicians by responding to their needs.
Input, extract, and update data on clinical and administrative systems.
Liaise effectively with external organisations.
Monitor and check workflow to ensure smooth operations.
Follow practice policies and procedures.
Maintain flexibility to cover holidays and sickness.
Work collaboratively as part of the practice team.
About us
Ellison View Surgery is a GP practice serving approximately 6,000 patients, supported by a skilled and experienced clinical team comprising 3 Partners and 1 salaried GP. The team also includes 2 Practice Nurses, 1 Nursing Associate, 1 Health Care Assistant, and 1 Health Care Support Worker.
Our administration team consists of a mix of enthusiastic Medical Receptionists and experienced Senior Administrators.
We pride ourselves on a friendly, supportive work environment while maintaining high standards of patient care.We value and support our team members with good terms & conditions
Details
Date posted
10 October 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5753-25-0003
Job locations
The Glen Primary Care Centre
30 Glen Street
Hebburn
Tyne And Wear
NE31 1NU
Job description
Job responsibilities
PURPOSE OF THE POST
To support doctors in providing an effective, efficient, and caring service to the practice population. The post holder will use initiative and a flexible approach to deliver high standards of service, prioritising tasks effectively while maintaining patient confidentiality and professionalism.
ORGANISATIONAL CONTEXT
Ellison View Surgery is located within The Glen Primary Care Centre and serves approximately 6,000 patients.
Team structure:
GP Partners
Practice Manager
Salaried GP's & ANP's
Medical Administrators & Secretaries
Receptionists
KEY RESPONSIBILITIES
Reception & Patient Care:
Greet, meet, and direct patients and visitors.
Respond to queries, verbal complaints, and telephone/email requests.
Book appointments and manage the appointment system.
Deliver pathology results and general non-clinical advice.
Support clinicians by responding to their needs.
Maintain patient confidentiality and professional boundaries at all times.
Administrative Duties:
Data entry and management on clinical systems, including EMIS and Choose & Book.
Create new patient records and manage registrations.
Scan letters, process electronic tests, and handle patient documentation.
Administer chronic disease clinic recalls.
Use office equipment efficiently (computers, printers, scanners, franking machines).
Monitor workflow, identify backlogs, and escalate issues as appropriate.
Policy & Service Development:
Follow practice policies and procedures at all times.
Contribute to the development and improvement of working systems where appropriate.
Human Resources & Teamwork:
Work collaboratively with colleagues and provide guidance to less experienced staff.
Participate in annual appraisals and attend staff meetings.
Maintain flexibility to cover holidays and sickness.
Financial & Information Management:
Handle monies and petty cash in accordance with practice procedures.
Accurately input, extract, and maintain patient data, ensuring confidentiality.
KNOWLEDGE, SKILLS, AND EXPERIENCE
General computer skills and familiarity with office equipment.
Helpful, friendly, and effective telephone and face-to-face manner.
Competent in written and spoken English.
Ability to work under pressure and prioritise workload effectively.
Knowledge of EMIS or other clinical systems and medical terminology.
Commitment to equality, diversity, and inclusion in patient care and team interactions.
WORKING CONDITIONS & EFFORT
Predominantly office-based, with computer work and reception duties.
Occasional exposure to distressed or dissatisfied patients.
Comfortable, well-equipped workstations and staff facilities.
FREEDOM TO ACT
Work with minimum supervision while following practice protocols.
Use initiative while having access to support and advice as needed.
Job description
Job responsibilities
PURPOSE OF THE POST
To support doctors in providing an effective, efficient, and caring service to the practice population. The post holder will use initiative and a flexible approach to deliver high standards of service, prioritising tasks effectively while maintaining patient confidentiality and professionalism.
ORGANISATIONAL CONTEXT
Ellison View Surgery is located within The Glen Primary Care Centre and serves approximately 6,000 patients.
Team structure:
GP Partners
Practice Manager
Salaried GP's & ANP's
Medical Administrators & Secretaries
Receptionists
KEY RESPONSIBILITIES
Reception & Patient Care:
Greet, meet, and direct patients and visitors.
Respond to queries, verbal complaints, and telephone/email requests.
Book appointments and manage the appointment system.
Deliver pathology results and general non-clinical advice.
Support clinicians by responding to their needs.
Maintain patient confidentiality and professional boundaries at all times.
Administrative Duties:
Data entry and management on clinical systems, including EMIS and Choose & Book.
Create new patient records and manage registrations.
Scan letters, process electronic tests, and handle patient documentation.
Administer chronic disease clinic recalls.
Use office equipment efficiently (computers, printers, scanners, franking machines).
Monitor workflow, identify backlogs, and escalate issues as appropriate.
Policy & Service Development:
Follow practice policies and procedures at all times.
Contribute to the development and improvement of working systems where appropriate.
Human Resources & Teamwork:
Work collaboratively with colleagues and provide guidance to less experienced staff.
Participate in annual appraisals and attend staff meetings.
Maintain flexibility to cover holidays and sickness.
Financial & Information Management:
Handle monies and petty cash in accordance with practice procedures.
Accurately input, extract, and maintain patient data, ensuring confidentiality.
KNOWLEDGE, SKILLS, AND EXPERIENCE
General computer skills and familiarity with office equipment.
Helpful, friendly, and effective telephone and face-to-face manner.
Competent in written and spoken English.
Ability to work under pressure and prioritise workload effectively.
Knowledge of EMIS or other clinical systems and medical terminology.
Commitment to equality, diversity, and inclusion in patient care and team interactions.
WORKING CONDITIONS & EFFORT
Predominantly office-based, with computer work and reception duties.
Occasional exposure to distressed or dissatisfied patients.
Comfortable, well-equipped workstations and staff facilities.
FREEDOM TO ACT
Work with minimum supervision while following practice protocols.
Use initiative while having access to support and advice as needed.
Person Specification
Experience
Essential

• Friendly, professional, and effective communication skills.
• Good organisational skills and the ability to work under pressure.
• Competent IT skills and familiarity with office equipment.
• Commitment to providing excellent patient care and supporting colleagues.

Desirable

• Previous experience of working in Primary Care or equivalent setting
• Previous experience with EMIS or other clinical systems
• Understanding of medical terminology

Person Specification
Experience
Essential

• Friendly, professional, and effective communication skills.
• Good organisational skills and the ability to work under pressure.
• Competent IT skills and familiarity with office equipment.
• Commitment to providing excellent patient care and supporting colleagues.

Desirable

• Previous experience of working in Primary Care or equivalent setting
• Previous experience with EMIS or other clinical systems
• Understanding of medical terminology

Skills Required