Job Description

JOB TITLE: Medical Receptionist

MAIN PURPOSE OF POST: To provide customer focused reception service for the practice and its patients. To provide an operational support service to all clinical and practice staff

SUPERVISED BY: Practice Manager

REPORTS TO: Practice Manager

ACCOUNTABLE TO: GP Partners

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Job Summary

Your role is to provide a service of high quality for all of our patients. To carry out daily reception duties as detailed below. To provide an operational support service to all clinical and practice staff, ensuring good quality service delivery, confidentiality and patient satisfaction is a priority. Following practice protocols and procedures

Main Duties

Reception

Greet/acknowledge any patients requiring assistance upon arrival Book new and follow up appointments Receive all telephone calls and deal with enquiries Manage any request or queries received via SystmOne, the NHS App and the practice email, daily on a regular basis. Diversion of the telephone system when required Receive, document and forward requests for home visits and patient queries, to the relevant staff member To contact patients if and when necessary Deal with requests for repeat and acute prescriptions Answer general enquiries & explain practice procedures Register new patients Receive specimens and samples from patients Ensure the Doctor receives all paper and electronic prescriptions for signing Distribute all patient correspondence ie clinic letters, reports, paper or electronic to the relevant member of staff. Provide support on the practice's procedures, including the computer system, to locum staff as required Ensure that the reception area, waiting room are tidied at the end of each day/session

Reception/Administration

Open, date stamp and distribute post appropriately. Send and receive notifications/emails in connection with work tasks Scan correspondence and enter the correct Codes and ensure any medication changes are highlighted for the GP's, Summarise paper records onto the IT system Assist with the recall system in advising patients of tests due Shredding of confidential waste paper documents Any other duties relating to this post

Health and Safety at work

To ensure the adoption of safe work practices consistent with Health and
Safety. The post holder must not, by act or omission, wilfully endanger themselves or others whilst at work. All accidents and untoward occurrences must be reported and potential hazards identified.

The post holder must be responsible for all practice property and the reporting of all potential or actual breaches of security. The post holder must attend and complete the full induction programme and appropriate mandatory training relevant to job role The practice operates a non-smoking policy.

Equality and Diversity

Support the Equality & Diversity Agenda within the practice Ensure that the impact on equality and diversity of proposals and policies within own area of responsibility is assessed and action taken to reduce any negative impact.

Performance Management

The post holder will participate in performance management systems locally
(and this may include providing information for performance monitoring or updating the Performance Accelerator) that reflect the values of the organisation, particularly in terms of being ambitious, challenging and accountable.

Disability Discrimination Act 1995

The practice may make 'reasonable adjustments' to the post/work place in order to facilitate the employment of individuals with a disability. These adjustments will be in line with the requirements of the Disability
Discrimination Act 1995.

Any other duties within the framework of the post

To take responsibility for own personal development. The post holder will be required to undertake any other duties and responsibilities within the framework of the post. Due to the commitment of the practice to continuously improve and in light of the changing needs of the organisation it is likely that the post will evolve over time. These duties will be subject to regular appraisal and any amendments will be made in conjunction with the post holder

Infection Control

All staff are expected to adhere to infection control policy and procedures as appropriate to their role and responsibilities in their work setting.

Safeguarding Children and Vulnerable Adults

All staff are expected to adhere to the practice policies and procedures in relation to Safeguarding Children and Vulnerable Adults and to undertake the appropriate level of mandatory training in this area.

Standards of Business - Declaration of Interest

Staff must not engage in outside employment which may conflict with their work or be detrimental to it. Staff who are concerned that they may be risking a conflict of interest, should raise the matter with the practice manager, who will be responsible for judging whether a conflict has arisen. Staff must ensure that they are not placed in a position which risks or appears to risk conflict between their private interests and their duties and to declare any relevant interests either on starting work or on acquisition of the interest.

Data Protection GDPR

The Data Protection Act 1998 requires that all organisations processing personal data keep this information safely and securely. The practice is required to ensure that it complies fully with all its legal obligations in this area, including data protection. The post holder must be responsible for data protection and report all potential or actual breaches of the Data Protection Act.
Due to the Practice's commitment to continuous improvement, it is likely that the post will evolve over time. These duties will be subject to regular appraisal and any amendments will be made in consultation and agreement with the post holder.

Signature of Post Holder Date

Signature of Manager Date

Person Specification

Post: Medical Receptionist

Essential Desirable

IT Knowledge/experience of

IT experience working with Microsoft Office or similar applications.

Previous experience of working within a general practice or wider Customer service skills NHS Excellent communication skills

Previous experience of working in a busy office environment

Good organisational skills Knowledge of SystmOne Positive attitude Approachable and flexible manner Motivated and enthusiastic Effective team worker Ability to work on own initiative
Job Types: Part-time, Permanent

Pay: 12.21-12.41 per hour

Benefits:

Company pension Employee discount On-site parking
Experience:

Office: 1 year (preferred)
Work Location: In person