Job Description

About us

Ashley Centre Surgery is a GP practice located in the heart of Epsom town centre. We are a well-led and friendly team of medical professionals who strive to service our patients healthcare needs to the best of our abilities.

Job Overview

We are seeking a dedicated and professional Medical Receptionist to join our supportive and effective team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring a smooth operation within the GP Surgery and enhancing patient experience.

The expected shift pattern for this position is 3 days per week, comprising of the following days and times:- Monday 12pm-7pm, Wednesday 8am-3pm and Friday 12pm-7pm, including a paid 30 minute break. These shift times may be negotiable for the right candidate.

Responsibilities

Greet patients warmly upon arrival and assist them with check-in procedures. Manage appointment scheduling, confirmations, and cancellations effectively. Handle incoming calls, directing inquiries to the appropriate staff members as needed. Maintain accurate patient records and ensure all information is up-to-date. Process patient forms and insurance information with attention to detail. Coordinate communication between patients and healthcare providers to facilitate care. Assist with billing inquiries and provide necessary documentation for claims processing. Keep the reception area tidy and organised, creating a welcoming environment for patients.

Skills

Strong administrative skills with proficiency in Microsoft Office software. Previous experience with using clinical systems including Emis, Docman, Accurx and TeamNet an advantage, but not essential as full training will be provided. Excellent communication skills, both verbal and written, to interact effectively with patients and staff. Ability to multitask in a fast-paced environment while maintaining attention to detail. Strong organisational skills to manage appointments and patient records efficiently. A calm, patient and compassionate approach towards patient care, demonstrating empathy and professionalism at all times.
If you are passionate about providing excellent service in a medical setting and possess the necessary skills, we encourage you to apply to join us as a Medical Receptionist.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 21 per week

Benefits:

Company pension Employee discount Health & wellbeing programme
Schedule:

Monday to Friday No weekends
Work Location: In person