Job Description

Medical Receptionist

We have an opportunity to join our reception team at the Homewell Practice.

Our practice and the demand for GP services has grown over the last 2 years, and this means we are substantially growing our team.

We have one vacancy to work approximately 30 hours per week to join our reception family.

We are looking for a flexible, reliable and loyal person who is adaptable and will think of this opportunity as a career. Someone who loves to learn and loves to work in a busy environment would suit this role.

Working as a Medical Receptionist can be a challenging role so experience of working in a busy customer service role is essential and experience of working in a healthcare setting is desirable.

This is an extremely varied role, and no day will ever be the same. This is a role that will not be learnt in a day, and we are looking for someone who will see this as a challenge that they can conquer. Full training will be given.

Role Specification

The role is based on shift work between 07:30 - 19:00 Monday to Friday

Must be flexible to work between 07.30 - 19.00

4 weeks' notice will be given for all shifts

Occasional Saturday work

This is a permanent contract

The hours available

Approx. 30 hours per week

Benefits

NHS Pension

Access to NHS Blue Light Discount - Range of official discounts from large national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!

5 weeks annual leave per year (pro-rated) PLUS bank holidays. Increasing to 6 weeks annual leave (pro-rated) PLUS bank holidays after completion of 2 years service

A day off on your birthday

On-site Parking

Fun, family feel place of work

Brief

The post holder will undertake a variety of reception and administrative duties to assist in the smooth running of the practice. You will have a positive and friendly image towards patients and other visitors, either in person or via the telephone. The post holder will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will facilitate communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties include, but are not limited to

Answering calls from patients and healthcare agencies

Patient administration including, registrations, deductions, change of address

Processing of patient information from secondary care and other healthcare agencies

Completion of various administrative tasks as directed by clinicians and leadership team

Arriving patients and visitors into the building in a safe and polite way

Experience

Experience of customer service in a healthcare setting or other busy customer service roles

Good experience of working in a team

Solid previous office experience and administration experience

Excellent IT skills

Experience of IT within a medical environment

Experience of General Practice

Skills

Good communication skills (both written and oral)

Good telephone manner and keyboard skills

The ability to listen and follow instruction

Problem solving

Medical terminology (desirable)

Interpersonal skills

Ability to lead and engage with others

Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales

Used to working under pressure and to tight deadlines

Adaptable to quick changes

Confident, organised and able to make decisions quickly

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 10/08/2025
Reference ID: Medical Receptionist