The Key Medical Practice is a GP surgery based across two sites in Kidlington and Yarnton. We are looking for full or part time receptionists to join our practice. We are a dynamic and friendly team with patient care firmly placed at the heart of all we do. We are positive and forward thinking and find much to celebrate in our work. Achieving a good work life balance is fundamental to providing good care and to enjoying ourselves, and we do all we can to make this happen.
Job summary:
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception supervisor/practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen areas clean and tidy
Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Job Types: Part-time, Permanent
Pay: From 12.30 per hour
Expected hours: 21.5 per week
Benefits:
Company pension
On-site parking
Work authorisation:
United Kingdom (required)
Work Location: In person