Job Description

Should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date we therefore suggest you apply early to avoid disappointment. Interviews will be held 24th-26th September 2025. Start date is negotiable. The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on EMIS Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patient's healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Scanning of patient related documentation and attaching scanned documents to patient's healthcare records management of medical records process requests for repeat prescriptions attend practice meetings
In addition to the primary responsibilities may be requested to:

Partake in audit as directed by the audit lead Support administrative staff, providing cover during staff absences Complete opening and closing procedures in accordance with the duty rota Ordering and monitoring of stationery supplies
We have 1 position available for 24 hours, over 3 days, Wednesday 7.45am - 4.15pm, and Thursday 11:30am-8pm, Friday 8am - 4.30pm

There will also be a requirement for the candidate to work an additional 4 hours on a Saturday on a rota basis, the practice is currently open one Saturday per month.

There will also be holiday and sickness cover when required

Previous applicants need not apply

Job Type: Part-time

Pay: 12.38 per hour

Benefits:

Company pension Employee discount On-site parking
Ability to commute/relocate:

Kingswinford DY6 8PN: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (required) Medical Receptionist: 1 year (preferred)
Language:

English (required)
Work Location: In person