Job Description

The London Cosmetic Clinic team prides ourselves on delivery a five star service. Our friendly approach to patient care really shines through when we speak to them on the phone or come to visit the clinic.

The whole team have a passion for aesthetics and are always happy to talk about our own treatment journeys with you.

Welcoming patients and potential patients.

Assisting patients on the phone and in person.

Helping to maintain the safety and comfort of the patient.

Maintaining records of appointments, financial transactions and other administrative duties.

To maintain skills at the current level, and undertake such training and development as may from time-to-time be required to maintain personal competency..

Participate in all activities required by CQC registration.

Main Duties (not in any order of priority)

1.

Develop and maintain effective working relationships with all other employees and contractors at the Clinic.

2.

Support and uphold an open, positive and honest working culture.

3.

Answer the telephone to enquiries and make outgoing calls to patients and other agencies as required.

4.

Greet patients in person, for new patients give a patient history form to complete where necessary.

5.

Make and change appointments as required.

6.

Use post and email to communicate with patients and other agencies.

7.

Keep the reception and waiting areas in a smart and orderly fashion.

8.

Work with the practice information recording systems and computer systems in maintaining clinical records.

9.

Handle payments to the practice by cash, card and transfer.

10

. Keep records of financial transactions.

11.

Practice the highest standards of confidentiality when dealing with all aspects of patient information.

16.

Participate in activities required to assess compliance with CQC Essential Standards.

17.

Participate in the maintenance of a Clinics Complaints System, and in resolving complaints, and in improving service.

18.

Use all equipment in accordance with published instructions and guidelines.

19.

Report to the Clinic Manager any faults or safety worries with equipment and the premises.

20.

Opening and distribution of practice post.

22.

Dealing with patient prescription requests.

23.

Assisting patients when registrations and completing medical history's

24.

Dealing with all incoming and outgoing patient notes, scanning and recording

25.

Locating patient paper files, scanning them to PDF and attaching them to the patient electronic system.

26.

Maintaining patient electronic medical records. Accessing information when required.

27.

Daily reviews of the kitchen, office and keeping it in a clean fashion

28.

Ensuring clinic rooms have the associated IPads on charge read to proceed without interruption.

29.

Maintaining and encouraging adequate security measures, ensuring all clinic rooms are locked when not in use.

30.

Liaising with bank staff. including Doctors, admin staff, etc as required.

31.

Supporting and encouraging other members of the Practice team.

32.

Maintaining the Health and Safety of all staff, patients and visitors.

33.

Any other duties as requested by the Doctors, Practice Manager or Senior Receptionist.

Employment Issues:

1.

Give agreed notice of periods of absence and leave.

2.

Participate in regular reviews of personal development plans and remuneration.

3.

Cooperate in maintaining a staffing rota for providing adequate levels of care within the Practice.

5.

Cooperate and work with other employees to ensure a seamless journey for patients through different aspects of their care.

6.

Assist management with maintaining compliance with agreed standards.

7.

Promote and implement all the Practice policies and procedures.

8.

Cooperate in the effective resolution of team conflicts.

9.

Attend practice meetings as required.

11.

Undergo further training as required by the Practice

12.

Keep to the dress code required by the practice, both in terms of any uniform and personal appearance and hygiene.

13.

Provide information for DBS check, and inform the practice manager of any possible change to the history.

Provision of Care

1.

Participate in developing the philosophy, goals and objectives for patient health care provided by the Practice.

2.

Participate in the assessment of the effectiveness of patient health care provided by the Practice, such as by auditing records.

3.

Inform the Provider of any reported or suspected failings in the provision of care within the Practice.

4.

Participate in taking care of your own Health & Safety.

5.

Ensure that Patient's rights are protected.

8.

Promote and participate in a high standard of care within the Practice.

9

. Confidentiality: In the course of your employment, you will have access to confidential information relating to the business of this unit. You are required to exercise due consideration in processing such information and you should not act in any way which might be prejudicial to the Unit's interests. Information, which may be included in the category which requires extra consideration, covers both access to the general business of the unit and information regarding individuals. If you are in doubt regarding the use of information in the pursuit of your duties, you should seek advice from your line manager prior to communicating any information to a third party.

10.

Data Protection: The post holder will, if required to do so, obtain, process and/or use information held on computer or work processor in a fair and lawful way. Data will only be held for the specific registered purpose and data will not be disclosed to any unauthorized persons or organizations

.

11. Child Protection:

The London Cosmetic Clinic - GP, actively promotes a "safeguarding children culture" within the organization in line with The Children Act 2004. As such each member of staff is expected to carry out their role and responsibility in relation to a child or children's welfare; for example, ensuring they access child protection training in accordance with their role, accessing child supervision training if they are in a clinical role working with children and being aware of who to contact and what action to take if they are concerned regarding the welfare of a child. The organization is committed to ensuring all staff are supported in respect to their safeguarding children's duties.

Working hours:

Nominally 42.5 hours per week, subject to achievement of goals and objectives and the covering of vacant shifts.

Qualifications required:

Relevant experience, skills in IT and English. Preferably with, or working towards, a recognised qualification through QCF Diploma, or BTEC in Medical Reception.

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Experience:

Medical Receptionist: 2 years (required)
Work Location: In person

Reference ID: Medical Receptionist