Job Description

We are looking for the right candidate to join as Medical Receptionist in our team.
We are flexible in offering 1 part time position, depending on the needs of the practice and candidates availability.
Main duties of the job

• Greet patients and visitors to the practice.
• Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
• Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
• Deal with patient queries which may include calling hospital for copy of letters, lab reports or related.
• Ensure all tasks sent by GPs and admin staff are dealt on timely basis
• Ensure clinical rooms, reception and waiting areas are kept neat and tidy and also equipped with hand towels.
• Keep up to date with mandatory trainings.
• Re-stocking of information leaflets or any other relevant information as appropriate
• Check emails on a daily basis. Also regularly check practice general emails.
• Work safely at all times in accordance with GDPR Legislative requirements and Practice Policy and Procedures.

About us
We are large forward thinking practice of 15,000 patients, providing quality healthcare and outcomes for our patients in the North Trafford area. We operate from two sites Chester Road and Seymour Grove.
We are looking for the right candidate to join as Medical Receptionist in our team.
Our practice has been rated as Good by the CQC and we take pride in delivering quality care to our patients and have a strong training and personal development ethos. We are part of North Trafford Primary Care Network one of the partners is the Clinical Director.
We are using EMIS Web and DOCMAN as our clinical system along with Ask My GP to provide digital platform to our patients
Details
Date posted
27 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A4025-25-0005
Job locations
North Trafford Group Practice
Chester Road
Stretford
Manchester
M32 0PA
70 Seymour Grove
Manchester
M160LW
Job description
Job responsibilities

• Greet patients and visitors to the practice.

• Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
• Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
• Deal with patient queries which may include calling hospital for copy of letters, lab reports or related.
• Ensure all tasks sent by GPs and admin staff are dealt on timely basis
• Ensure clinical rooms, reception and waiting areas are kept neat and tidy and also equipped with hand towels.
• Keep up to date with mandatory trainings.
• Re-stocking of information leaflets or any other relevant information as appropriate
• Check emails on a daily basis. Also regularly check practice general emails.
• Work safely at all times in accordance with GDPR Legislative requirements and Practice Policy and Procedures.

Job description
Job responsibilities

• Greet patients and visitors to the practice.

• Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
• Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
• Deal with patient queries which may include calling hospital for copy of letters, lab reports or related.
• Ensure all tasks sent by GPs and admin staff are dealt on timely basis
• Ensure clinical rooms, reception and waiting areas are kept neat and tidy and also equipped with hand towels.
• Keep up to date with mandatory trainings.
• Re-stocking of information leaflets or any other relevant information as appropriate
• Check emails on a daily basis. Also regularly check practice general emails.
• Work safely at all times in accordance with GDPR Legislative requirements and Practice Policy and Procedures.

Person Specification
Qualifications
Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to NVQ level 2 in Health and Social Care

Experience
Essential

• Experience of working within same role, preferable in Health Care services
• Experience of customer service

Desirable

• Experience of working in a GP practice

Person Specification
Qualifications
Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to NVQ level 2 in Health and Social Care

Experience
Essential

• Experience of working within same role, preferable in Health Care services
• Experience of customer service

Desirable

• Experience of working in a GP practice