Job Description

Tower Family Healthcare is looking for enthusiastic and reliable Medical Receptionists to join our experienced and friendly team. We have several part-time positions available across three of our sites, offering flexibility and the opportunity to work in a supportive, patient-focused environment.
Key Details:
Part-time roles: 20 to 30 hours per week
Positions available across multiple sites
Shift patterns will fall between Monday to Friday, between the hours of 8:00am and 6:30pm.
While we do have specific gaps in our current rota that need to be covered, we are happy to offer flexibility and will aim to accommodate the availability of suitable candidates.
We are a GP Practice with a multi skilled clinical team that works across four sites across Bury (in Bury town centre, Greenmount, Tottington and Radcliffe).
You will support patients getting in touch by phone and in person at reception, using your care navigation skills to reach the best outcome to meet their needs. Variety is important in any role, and there will be opportunities to get involved in a range of administrative tasks across the working week.
Full training will be provided to ensure you can thrive in the role.
Investing in our team is important to us, and in return for your commitment we can offer a competitive rate of pay, recognised continuous NHS service, NHS Pension scheme enrolment and continued professional development.
Main duties of the job
The receptionist/admin role at Tower Family Healthcare requires enthusiastic, friendly, positive, professional individuals who enjoy working as part of a team and strive to deliver a high standard of service to patients and public in an efficient, effective, courteous and confidential manner. The role is also to provide support to the clinicians (both doctors and nurses) and wider team, to meet the requirements of the practice
About us
We are a large GP Practice with a multi skilled clinical team that works over four sites. Our sites are located in Bury town centre, Greenmount, Tottington and in Radcliffe.
We provide services to around 50,000 registered patients, thats a quarter of the population of Bury, and our patients can access services across all four of our sites.
We are a forward thinking General Practice. We have a strong business plan and a clear focus on providing quality primary care at scale, along with innovative approaches to delivering care through new ways of working and digital transformation.
We are a training and teaching Practice committed to investing in clinicians of the future.
Details
Date posted
16 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A2981-25-0009
Job locations
Tower Family Healthcare
9 Brandlesholme Road
Greenmount
Bury
Lancashire
BL8 4DR
Tower Family Healthcare Minden site
22 Derby Way (Moorgate PCC)
Bury
bl9 8de
Tower Family Healthcare
Spring Lane
Radcliffe
Manchester
M26 2TQ
Job description
Job responsibilities
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person, face to face or via the telephone, maintaining confidentiality at all times.
Scheduling & cancelling appointmentsusing the Emis system
Reception desk duties. Maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner.
Ensuring a positive outcome for our patients.
Accurate message taking and conveying to appropriate person.
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Notes summarising & read coding
Computer entry as related to patient services and registrations
Use of administration systems and understanding of TQuest
Carrying out duties requested by the GP partners, Senior Manager and practice team as appropriate to the role.
Escalating problems to the branch manager where necessary
Any additional duties as required to ensure the smooth running of the practice Job description
Job responsibilities
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person, face to face or via the telephone, maintaining confidentiality at all times.
Scheduling & cancelling appointmentsusing the Emis system
Reception desk duties. Maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner.
Ensuring a positive outcome for our patients.
Accurate message taking and conveying to appropriate person.
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Notes summarising & read coding
Computer entry as related to patient services and registrations
Use of administration systems and understanding of TQuest
Carrying out duties requested by the GP partners, Senior Manager and practice team as appropriate to the role.
Escalating problems to the branch manager where necessary
Any additional duties as required to ensure the smooth running of the practice
Person Specification
Skills
Essential

• Communication skills. Verbal & Written
• Keyboard & Computer skills
• Organisational Skills
• Attention to detail
• Telephone skills
• Ability to have a pleasant and articulate
• manner

• Ability to use own judgement, resourcefulness
• and common sense
• Ability to work without direct supervision and
• determine own workload priorities
• Ability to build and maintain effective working
• relationships with all member of the practice
• team
• Able to use own initiative

• Know how to deal with people in a
• professional, courteous and friendly manner
• An understanding, acceptance and adherence
• to the need for strict confidentiality

• Knowledge of NHS, GP Practice
• Knowledge of Emis Clinical System

• Ability to prioritise workload
• Reliability & commitment to team working
• Highly motivated
• Flexible and responsive to change week/evening /weekend working
• Enthusiasm
• Team player
• Willingness to undertake further training
• Demonstrates the ability to value the opinion of others
• Ability to work within a pressurised environment maintaining a safe, high standard of quality care
• Ability to work across sites

• Full UK Driving Licence

• Educated to GCSE level standard. Minimum of 5 passes at Grade A-C including English

• ECDL
• RSA Typing

• Communication skills. Verbal & Written
• Keyboard & Computer skills
• Organisational Skills
• Attention to detail
• Telephone skills
• Ability to have a pleasant and articulate
• manner

• Ability to use own judgement, resourcefulness
• and common sense
• Ability to work without direct supervision and
• determine own workload priorities
• Ability to build and maintain effective working
• relationships with all member of the practice
• team
• Able to use own initiative

• Team working
• Working in office environment or demonstrate experience of working with people
• Dealing with people face to face and over the
• telephone
• Experience of using Microsoft Office software

• Working within the NHS
• Experience of Emis clinical system

• Communication skills. Verbal & Written
• Keyboard & Computer skills
• Organisational Skills
• Attention to detail
• Telephone skills
• Ability to have a pleasant and articulate
• manner

• Ability to use own judgement, resourcefulness
• and common sense
• Ability to work without direct supervision and
• determine own workload priorities
• Ability to build and maintain effective working
• relationships with all member of the practice
• team
• Able to use own initiative

• Know how to deal with people in a
• professional, courteous and friendly manner
• An understanding, acceptance and adherence
• to the need for strict confidentiality

• Knowledge of NHS, GP Practice
• Knowledge of Emis Clinical System

• Ability to prioritise workload
• Reliability & commitment to team working
• Highly motivated
• Flexible and responsive to change week/evening /weekend working
• Enthusiasm
• Team player
• Willingness to undertake further training
• Demonstrates the ability to value the opinion of others
• Ability to work within a pressurised environment maintaining a safe, high standard of quality care
• Ability to work across sites

• Full UK Driving Licence

• Educated to GCSE level standard. Minimum of 5 passes at Grade A-C including English

• ECDL
• RSA Typing

• Communication skills. Verbal & Written
• Keyboard & Computer skills
• Organisational Skills
• Attention to detail
• Telephone skills
• Ability to have a pleasant and articulate
• manner

• Ability to use own judgement, resourcefulness
• and common sense
• Ability to work without direct supervision and
• determine own workload priorities
• Ability to build and maintain effective working
• relationships with all member of the practice
• team
• Able to use own initiative

• Team working
• Working in office environment or demonstrate experience of working with people
• Dealing with people face to face and over the
• telephone
• Experience of using Microsoft Office software

• Working within the NHS
• Experience of Emis clinical system