Job Description

Medical Receptionist

Fenham hall medical group

The closing date is 19.10.2025

Interviews to be held to be confirmed

Job summary

An exciting opportunity for an experienced Medical Receptionist to join our multi-skilled team at Fenham hall medical Group has arisen.

The successful candidate will ideally have experience of working in primary care and have experience with EMIS/Systmone.(not essential)

We are looking to recruit someone who is enthusiastic, motivated dynamic and friendly who can work at a fast pace & have the ability to think outside the box to join our team. The post holder will be able to work in very fast paced environment whilst remaining calm.

The post holder should have excellent interpersonal skills and effective written and verbal communication skills and pay a high attention to detail

Main duties of the job

deal with the general public, helping them submit econsult, booking/cancelling appointments action repeat prescriptions greet patients on the front desk Action repeat prescription requests Enter patient information on to the computer as required. Reviewing medical records and producing an accurate summary of the patient's medical history. Read Coding the information into the practice clinical system Extraction of necessary data from clinical correspondence and input into electronic patient Record. Scanning of letters and relevant correspondence into patient's notes. Summarising of patient's notes when requested.

Skills required

MUST be Flexible and reliable

Work under pressure & remain calm

Work well in a team

Ability to prioritise workload

Good communication skills

Good customer services skills

About us

Fenham Hall Medical Group is a busy GP Practice with 9 Doctors, Paramedics, Pharmacists, Practice nurses & Health care Assistants. The Clinical staff are supported by the Practice Manager, Assistant Practice Manager & 10 Administrative staff.

Our extended team consist of Mental health workers, social prescribers, physiotherapy, counsellor & dietitian.

we are a teaching practice and host GP Registrars, Foundation level 2 Doctors & medical students.

our current patient list size is 10,800 the surgery is on a local bus route with parking.

we use EMIS clinical system, our last CQC rating was good.

Our vision is that we aim to provide the best possible care for our patients in a safe and welcoming environment, our doctors and staff are approachable, respectful and patients centred.
Here at Fenham Hall Medical Group all our employees approach their work with enthusiasm, where our patients are our priority!

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Person Specification

Qualifications

Essential

GCSE Mathematics at Grade C or equivalent GCSE English at Grade C or equivalent

Desirable

Experience in using EMIS/systmone

Experience

Essential

Experience of working in medical or primary care setting (not essential but desirable) Awareness of need for confidentiality of information Excellent verbal and written communication skills Experience of dealing with the Public

Desirable

Computer literate.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Fenham Hall Medical Group

Fenham hall drive

Newcastle upon tyne

NE4 9XD

Employer's website

https://fenhamhallmg.nhs.uk/

Job Types: Full-time, Temporary
Contract length: 6 months

Pay: 12.21-12.73 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Free flu jabs Free parking
Work Location: In person

Application deadline: 19/10/2025