Job Description

The Hoxton Surgery is looking for a Receptionist/Administrator to join our friendly team. The successful candidate will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.
You will need some flexibility to cover morning and afternoon shifts (8.00am to 6.30pm). This can be agreed.
Main duties of the job
The role is patient focused and you will carry out a variety of roles including:

• Welcoming all patients and visitors to the surgery
• Dealing with enquiries from patients and external agencies in person and over the telephone
• processing prescription requests
• Signposting patients to the correct service etc.

You will work alongside a team of receptionists to ensure that all processes are carried out to a high standard and in a timely manner.
About us
We are a long established GP practice with approximately 9,500 patients.
Our team consists of:

• 4 GP Partners
• 3 Nurses
• 2 HCA's
• a Finance Manager
• A Practice Manager
• IT Manager
• 2 Senior Administrators
• 2 Secretaries
• 5 Receptionists

Details
Date posted
09 May 2025
Pay scheme
Other
Salary
xc2xa312.50 to xc2xa313 an hour
Contract
Permanent
Working pattern
Flexible working
Reference number
A1521-25-0000
Job locations
12 Rushton Street
London
N1 5DR
Job description
Job responsibilities
Job Title: Medical Receptionist
Responsible to: Senior Administrators / Practice Manager
Job Purpose: To ensure that the reception area of the practice runs smoothly, provide a high level of service to all our patients as well as the practice team.
Duties & Responsibilities
Telephone Duties

• Making appointments
• Deal with home visit requests
• Deal with general enquiries
• Arranging interpreting services where required
• Giving out results where appropriate
• Contacting other providers

Reception Administrative Duties

• Booking appointments
• Great and direct patients and visitors
• Deal with general enquiries
• Respond to needs of our clinical team during surgery hours
• Register new patients

General Duties

• Support patients with their enquiries
• General housekeeping (e.g. keeping reception and waiting areas clean and tidy)
• Maintain confidentiality at all times
• To participate and continue with personal development
• To treat all patients, colleagues and visitors with dignity and respect at all times
• Any other reasonable duties as necessary.

This list is not exhaustive and you will be provided a formal job description when starting your post.
Job description
Job responsibilities
Job Title: Medical Receptionist
Responsible to: Senior Administrators / Practice Manager
Job Purpose: To ensure that the reception area of the practice runs smoothly, provide a high level of service to all our patients as well as the practice team.
Duties & Responsibilities
Telephone Duties

• Making appointments
• Deal with home visit requests
• Deal with general enquiries
• Arranging interpreting services where required
• Giving out results where appropriate
• Contacting other providers

Reception Administrative Duties

• Booking appointments
• Great and direct patients and visitors
• Deal with general enquiries
• Respond to needs of our clinical team during surgery hours
• Register new patients

General Duties

• Support patients with their enquiries
• General housekeeping (e.g. keeping reception and waiting areas clean and tidy)
• Maintain confidentiality at all times
• To participate and continue with personal development
• To treat all patients, colleagues and visitors with dignity and respect at all times
• Any other reasonable duties as necessary.

This list is not exhaustive and you will be provided a formal job description when starting your post.
Person Specification
Experience
Essential

• Experience of working within a reception / administration team. Experience of dealing with the general public (both face to face and over the telephone). Excellent telephone manner, confident in approach and with IT systems.

Desirable

• Experience of working within the NHS / GP Surgery
• Experience of working with EMIS Clinical System

Location
Essential

• The ideal applicant will be local and within 5 mile of the surgery.
• Be able to provide quality care, and
• Have good interpersonal and communication skills.

Desirable

• Basic IT skills
• Flexible with working hours

Qualifications
Essential

• GCSE grade A to C in English and Maths

Person Specification
Experience
Essential

• Experience of working within a reception / administration team. Experience of dealing with the general public (both face to face and over the telephone). Excellent telephone manner, confident in approach and with IT systems.

Desirable

• Experience of working within the NHS / GP Surgery
• Experience of working with EMIS Clinical System

Location
Essential

• The ideal applicant will be local and within 5 mile of the surgery.
• Be able to provide quality care, and
• Have good interpersonal and communication skills.

Desirable

• Basic IT skills
• Flexible with working hours

Qualifications
Essential

• GCSE grade A to C in English and Maths