Job Description

Overview

We are seeking a dedicated and professional experienced Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks in a busy medical environment. This role requires strong organisational skills, attention to detail, and the ability to multitask effectively.

Duties

Greet patients and visitors warmly, ensuring a positive first impression. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Manage patient check-in and check-out processes efficiently. Schedule appointments and maintain the appointment calendar. Answer phone calls promptly, addressing inquiries or directing calls as necessary. Maintain accurate patient records and ensure confidentiality is upheld. Process patient forms and documentation with attention to detail. Coordinate with medical staff to facilitate smooth operations within the practice. Handling Solicitor/Insurance requests Ensure the reception area is tidy and welcoming at all times. appropriate healthcare professional Processing and distributing incoming and outgoing mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions. Computer data entry/data, processing and recording information. Initiating contact with and responding to requests from patients, other team member and outside agencies. Clearing and re-stocking of consulting rooms as required Data processing, filing, photocopying and scanning Provision of refreshments for staff and visitors as required Any other duties requested by the Practice Manager/Deputy Manager

Qualifications

Previous experience in an administrative or office role, preferably within a healthcare setting. Strong organisational skills with the ability to manage multiple tasks simultaneously. Excellent communication skills, both verbal and written. Proficient in using office equipment and computer software A compassionate approach towards patients, demonstrating empathy and professionalism at all times. Ability to work effectively as part of a team while also being self-motivated.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Person Specification

Previous GP Practice Medical Receptionist Experience - Essential Medical System(SystmOne) or EMIS Experience - Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Full-time, Part-time, Permanent, Fixed term contract

Benefits:

Company pension
Schedule:

Monday to Friday Overtime
Work Location: In person

If you are passionate about providing excellent patient care and possess the necessary skills, we encourage you to apply for this rewarding position as a Medical Receptionist.

Job Type: Part-time

Pay: 12.21 per hour

Additional pay:

Yearly bonus
Benefits:

Company events Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Medical Receptionist