Job Description

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone The post holder is responsible for promoting and safeguarding the welfare of a child or adult he/she is responsible for or comes into contact with. Job Responsibilities: Appointments Process appointment requests for today and future appointments from patients by telephone and in person. Deal with visits requests Telephone Have working knowledge of telephone/bleep system, during and after hours.



Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Taking messages and passing on information Triage/ Sign posting as appropriate requests for same day appointments following practice protocol Ensuring incoming calls are answered as a priority Reception Receiving patients and visitors to the practice Consulting with members of practice team Dealing with correspondence such as insurance reports and holiday cancellation forms and advising patients on the relevant charges for private services and accepting payment Be able to cover all reception positions as necessary Prescriptions Handing completed repeat prescriptions to patient and checking names and address. Cover the dedicated prescription line in order to process medication requests. Administration To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Pulling/filing notes on request from Clinicians and update as necessary Filing post in medical records Photocopy as requested.



Scanning documents on to the clinical system SNOMED coding information as instructed and requested Undertake and complete daily administrative tasks Other tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Make refreshments for doctors, visitors and other staff members and keeping the kitchen area clean and tidy. Any other tasks allocated by managers