Job Description

Job Summary

Medical receptionist/Administrator - Podiatry Practice - Central Totnes

We have an exciting opportunity for a positive, enthusiastic person with the experience and confidence to manage our reception, help develop marketing strategies to create strong business growth and support our busy medical practitioners in an established, private Podiatry clinic in Totnes, South Devon.

We are looking for someone to cover maternity leave and work 8.5 hours per week on a Friday or a Monday with some flexibility for occasional extra days but not essential.

Are you well organised and extremely efficient, with strong reception skills?

Are you an exceptional communicator and able to take responsibility and use your initiative?

Do you have a desire to provide outstanding customer care and work in a fabulous team environment?

If this resonates with you, then the opportunity to come and join our busy, friendly and expanding clinic, could be for you.

The position is offered on an employment contract.

Competitive pay dependant on experience.

28 days annual leave pro rata.

Pension scheme.

Employee assistance programme, health and wellbeing support with health assured.

Discount on products and Podiatry services.

You will get an extra day off on your birthday!



Manage reception and all enquiries for a busy Podiatry Clinic, providing information on all services offered by the practice. Focus on delivering excellent customer service, answering phone calls in a friendly and professional manner. Ensure fast follow up to all enquiries with the aim of booking an appointment and creating new patients for the practice. Welcome and greet all patients on arrival in a professional, friendly manner and express the caring philosophy of the practice. Manage the patients from their first appointment to ensure re-bookings/follow up appointments and a long-term professional relationship is built with all patients. Ensure all paperwork is completed promptly. Proactively manage marketing campaigns and social media posts. Assist the Podiatrists in management of their daily treatment diaries. Develop and implement effective strategies to maximise revenue and control costs. Assist in letter writing as appropriate. Manage ordering and stock-taking systems. Ensure waiting areas and stairs are kept clean, tidy and free from slip and trip hazards. End of day cleaning and maintenance of our clinical environment.
Personal Specification

Friendly, caring and willing to go the extra mile. Professional attitude to health care. Contribute to working in an uplifting, happy environment. Organised and able to multitask. Exceptional communication skills: face to face, in writing and over the telephone. A desire to provide first class customer care. Flexible and approachable nature. Excellent verbal and written communication skills. Strong IT skills. Knowledge of Word, Excel, basic website administration and willing to learn our in-house programmes. An excellent knowledge of social media and marketing ideas to assist our practice growth. Great integrity - you are trustworthy and honest. You can work both independently and in a team environment. You can follow direction as required. Excellent time management and prioritisation skills. Previous experience of working at a busy reception desk within a customer-focussed organisation. Able to build strong working relationships with the practice team. Excellent listening skills. Ability to show initiative and follow instructions. Reliable with great energy and enjoys laughter and a bit of fun every day.
Our mission is to provide an exceptional Podiatry service to all our patients. We work together as a team and strongly believe in supporting each other and surrounding ourselves with like-minded people who will fit in with the friendly, professional culture of our business. If you feel you have what it takes to join us and become part of our team please forward your CV, the names and contact details of two referees and an accompanying letter of application answering this question; "I would love to join Footworks Podiatry because..."

Only shortlisted applicants will be contacted

Job Type: Part-time

Pay: From 12.50 per hour

Expected hours: 8.5 per week

Benefits:

Company pension Employee discount Health & wellbeing programme
Schedule:

Day shift No weekends
Education:

GCSE or equivalent (preferred)
Experience:

Receptionist: 1 year (preferred)
Work Location: In person