Job Description

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. Schedule, confirm, and manage patient appointments. Processing in person, telephone and third-party requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.



Processing and distributing incoming (and outgoing) mail. Taking messages and passing on information as appropriate. Filing and retrieving paperwork. Processing repeat prescriptions in accordance with practice guidelines.



Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Initial contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Clearing and re-stocking of consulting rooms as required. Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.



Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.