Job Description

Job summary

Following our recent merge, we are looking to expand our team and an exciting opportunity has become available for a highly motivated individual to join our friendly, supportive, and progressive practice as a Medical Receptionist. The role will require you to work across all 3 of our sites.

Full and Part time hours are available (hours can be negotiated) with a set weekly working pattern.

The salary is 12.21 - 13.71 per hour; 23,553 - 26,447 for 37 hours per week (pro rata) with the benefit of a NHS or NEST pension.

You should have excellent communication skills and have the ability to work as part of a diverse team. The successful candidate will also have strong IT and keyboard skills and be someone who can demonstrate empathy and tact with the ability to communicate with a range of people in an approachable and understanding manner.

If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

If this is somewhere you feel you would like to work and would like an informal discussion or an application form, please contact Leanne Birch on 01305 774466, or email leanne.birch@dorsetgp.nhs.uk.

Closing Date: 3 July 2025

Formal Interview Date: 9 July 2025

Previous applicants need not apply.

Main duties of the job

The successful candidate will provide reception duties for the practice, and communicate with patients, doctors and other clinical staff in a courteous, efficient and effective way. They will receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of duties to assist in the smooth running of the Practice, in accordance with agreed procedures, protocols and timescales. For a full list of duties, please refer to the job description. Previous experience in a busy receptionist role or customer service environment is desirable although full training will be given.

Overview of your organisation

The newly merged Weymouth Bay Medical Practice is a large friendly GP practice in Weymouth, Dorset (previously known as Royal Crescent and Preston Road Practice and Dorchester Road Practice) and both practices were inspected previously and were rated as Outstanding and Good by the Care Quality Commission.

We are committed to continually improve the patient experience, whilst achieving high quality services and implementing innovative change and are looking to expand our reception team to support the Practice in doing this.

The Practice looks after 26,000 patients with 3 purpose-built surgeries, one in the town centre of Weymouth (Royal Crescent Surgery), one in Lodmoor (Dorchester Road Surgery) and one on the outskirts, in the area of Preston (Preston Road Surgery). We are a training practice with a dedicated team of 21 GP Partners and 70 nursing and administrative staff, and we value the contribution of each staff member.

Person Specification

Qualifications

Essential

Good standard of secondary education

Desirable

GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification

Experience

Essential

Experience of working with the general public

Desirable

Dealing with people on the phone, often high call volumes Signposting people to different services based on their need Running a reception desk; managing numerous and varied requests Experience of working in a health care setting Experience of administrative duties

Knowledge and skills

Essential

Excellent communication skills (face to face, on the phone and written) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow policy and procedure

Desirable

Systmone user skills Problem solving & analytical skills
Job Types: Full-time, Part-time, Permanent

Pay: 23,553.00-26,447.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday No weekends
Work Location: In person

Application deadline: 09/07/2025