12.21 ph rising following a successful probation period
Benefits:
25 days annual leave plus bank holidays (pro rata for part time employees)
Option to join the NHS pension scheme
Location:
Civic Medical Centre
We are recruiting a receptionist to join our busy but friendly reception team.
The successful applicant will be highly motivated, adaptable and be able to work under pressure.
Our receptionists work closely with our clinical team and wider colleagues in person and via email and tasks, therefore excellent communication skills and strong I.T skills are essential for the role.
Experience working in a healthcare setting would be desirable but not essential as full training would be provided.
The positions are permanent subject to a 6-month probation period. Hours would be set but flexibility is essential as there would be a requirement to provide annual leave/sickness cover when needed.
Duties include:
Answering calls and dealing with all aspects of patient facing care including booking appointments, greeting, and directing patients.
Relaying information and queries between patients and clinicians, ensuring clear and concise documentation.
Care navigation (signposting patients to other appropriate services).
Processing patient prescriptions
Processing online consultations
Emailing referrals and documents.
Actioning and sending tasks to clinical team
Liaising with wider colleagues in primary and secondary care
Dealing with sensitive information always adhering to confidentiality policy
About us
We are a busy practice located in Bebington and have a patient list of approximately 9900 patients. We have a large clinical team consisting of 5 GP partners, 6 salaried GP's, 3 Practice Nurses, 1 Healthcare Assistant, and a Practice Pharmacist. We are also a GP training practice so have regular training GP's and medical students.
Qualifications
Essential
GCSE grade A-C in Maths and English or equivalent
Experience
Essential
Experience working in a patient or customer facing role
Job Types: Full-time, Permanent
Pay: From 12.21 per hour
Benefits:
Company pension
On-site parking
Schedule:
Monday to Friday
Location:
Wirral (required)
Work Location: In person
Application deadline: 02/06/2025
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