Job Description

Job Title: Medical Reception/Administration

Hours: Monday-Friday with the occasional 6pm finish

Saturdays occasionally depending on needs of the business

Reports to: Line Manager

Experience: Desirable but not essential as full training will be given

System one & ERS experience preferred

Job Purpose:

To provide clerical support. To ensure the availability of accurate patient records and documentation as per Phoenix Health Solution Ltd (PHS) policies and procedures. To deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per PHS policy.

Main Duties

To provide a reception service, dealing with initial enquiries, gathering basic information and taking initial action within defined protocols (e.g booking,coding,scanning etc) to assist in resolving any queries.

To deal with queries from other members of staff and members of the public, in person or on the telephone.

To receive general telephone calls, recording messages and dealing with initial enquiries, referring the call to the relevant member of staff, as appropriate.

To file reports, correspondence, forms, etc. in patient's notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.

To update and maintain filing systems to enable timely and accurate information retrieval.

To arrange transport between departments and to destinations outside the hospital, as required.

To assist with housekeeping duties within the unit.

To maintain effective communication with Managers and clinical team colleagues within the department.

Arrange follow up appointments for patients prior to discharge.

Ensure that patient case notes are available

Maintain case notes in a tidy manner, filing results and other patient documents in accordance with PHS policy, including admission and discharge of patients. Ensure that all case notes movements are tracked on System 1

Facilitate the prompt collection of data for coding.

Assisting clinical staff with administrative tasks such as form and location of case notes.

Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, stationary orders, personnel administration, audiology repairs.

Job Type: Full-time

Pay: 14.21 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Employee discount On-site parking
Ability to commute/relocate:

Pontefract: reliably commute or plan to relocate before starting work (required)
Application question(s):

Has System one knowledge?
Experience:

Medical Receptionist: 2 years (required)
Work Location: In person