Job Description

The Evewell is a group of prestigious private clinics in London specialising in gynaecology and fertility treatments. The Evewell is an independent, fully-integrated centre of medical excellence dedicated to caring for and protecting all aspects of a woman's gynaecological and reproductive health. We focus on providing the best possible, patient-tailored medical treatment and patient experience. We currently have clinics based in Harley Street and West London (Hammersmith).

You will be working on reception, liaising with patients, answering queries, making appointments, taking payments and providing comprehensive information regarding all the procedures and treatments. A programme of full training and induction will be given to the successful candidate. The successful candidate must be able to demonstrate an empathetic and caring nature towards our patients and be reliable to open the clinic and have previous reception experience.

Duties & Responsibilities

Greet patients and direct them to the proper waiting area, notify clinical team of waiting patients, manage patients' expectations on wait time To book patient appointments and procedures within the clinic booking system providing an excellent patient service via the telephone and email Possess a detailed level of knowledge of clinic services and procedures to be able to provide information and advice for patients wishing to book appointments and procedures Coordinate with the clinical team or accounts team if more in depth explanations are required for patients Book follow up appointments for Consultants Sort and distribute incoming mail and packages Provide patients with teas or coffees as required, and tidy the reception room area Input new patient's details, update records and enter data onto the clinic system as required Prepare invoices and take payments and ensure payments are entered onto the relevant system Ensure follow up appointments are made with patients Take deliveries and ensure couriered bloods are done in a timely manner Perform other administrative duties as required Maintain office supplies inventory and place orders when necessary Perform general clerical duties such as photocopying, scanning, and filing Provide cover for their colleagues in their absence Serve as a Fire Marshall

Skills

Proficient IT skills Excellent verbal and written communication skills Strong organizational skills with the ability to multitask and prioritize tasks Attention to detail and accuracy in data entry and record keeping Ability to maintain confidentiality of sensitive information Strong interpersonal skills with the ability to work well in a team environment

General

Comply with the Human Fertilisation and Embryology Authority's Code of Practice, the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, the Care Quality Commission (Registration) Regulations 2009 and the Data Protection Act 2018, with special reference to patient confidentiality Comply with The Evewell's health & safety policies with particular reference to procedures to be followed in the event of a fire and to report all accidents and untoward incidents to the health & safety officer Undertake mandatory training as required, including health & safety, fire, manual handling Comply with infection control, CQC and safeguarding policies and procedures This post is subject to an Enhanced Disclosure with the DBS.

Hours: 40 hours/week plus a weekend rota;

8 hour shift Monday through Friday between 7am and 7pm

Saturdays 8am-4pm on a max 2 in 4 rota.

You must be fully flexible to work across both our sites at The Evewell Harley Street & The Evewell West London (Hammersmith).

This position requires a candidate who is reliable, professional, and has a strong work ethic. The ideal candidate will have previous experience in an medical receptionist role or administrative role.

If you are looking for a challenging yet rewarding opportunity to contribute to a dynamic team, please submit your CV along with a cover letter detailing your previous suitable experience for this position. We look forward to hearing from you!

Diversity and Inclusion

At The Evewell, we are committed to ensuring that every applicant is assessed solely on personal merit and qualifications.

We believe that diversity in the workplace fosters stronger, more positive teams, and we deeply value the unique backgrounds and experiences of our colleagues.

We champion a culture of inclusivity, where everyone is encouraged to bring their authentic self to work. You will be treated fairly and with respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

If you need any adjustments or support during the recruitment process, please don't hesitate to contact us at Careers@evewell.com. We'll be happy to arrange a time to discuss how we can best support you.

Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Employee discount Free flu jabs Sick pay
Experience:

Medical Receptionist: 1 year (required)
Work Location: In person