Job Description

Are you an experienced

Medical Receptionist

with strong knowledge of

EMIS, Accurx, and Docman

? Were excited to welcome a new team member to our friendly and supportive GP practice.

As a Medical Receptionist, you will be the first point of contact for patients, providing a welcoming and professional service both face-to-face and over the phone. Youll play a key role in managing appointments, handling patient queries, and supporting the clinical team with administrative tasks to ensure the smooth running of the practice.

We are a

small, friendly GP practice

in Birmingham, providing patient-centred care to our local community. This role is mainly for part-time

afternoon shifts

, and applicants should be comfortable working independently, with an understanding of our lone working policy. Our close-knit team of doctors, nurses, pharmacists, and support staff work together in a supportive environment, where your contribution will be valued.

Key ResponsibilitiesPatient-Facing Duties

Greet patients with a friendly and professional manner, both in person and over the phone Deal with patient queries via phone, email, and face-to-face with empathy and confidentiality Manage appointments using

EMIS

, including booking, amending, and cancellations Call patients for reviews of long-term conditions and screening programmes Act as a

chaperone

for a GP when required

Administrative Duties

Maintain accurate patient records using

EMIS and Docman

Process new patient registrations and deductions Handle

referrals

and support clinicians with correspondence Produce prescriptions and reports as directed by clinicians Support repeat prescription requests and NHS App / Accurx communications Provide general administrative support to clinicians and the wider practice team Assist with scanning, filing, and processing documents into patient records

Team & Practice Support

Collaborate with colleagues to ensure smooth day-to-day operations Cover reception duties when other staff are absent Participate in regular staff training sessions and keep all mandatory training up to date Contribute to continuous improvement in patient services

Benefits

NHS pension scheme / company pension Flexitime (where possible) Free parking on site Employee discount scheme Supportive, close-knit team environment

Person Specification Qualifications Essential

Previous experience as a Medical Receptionist in a GP practice Proficiency in EMIS, Accurx, and Docman Knowledge of patient registrations and referrals Strong communication and interpersonal skills Excellent organisational abilities and attention to detail Ability to manage multiple tasks in a busy environment Commitment to patient confidentiality
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Part-time, Permanent, Fixed term contract, Temp to perm
Contract length: 24 months

Pay: 12.21 per hour

Expected hours: 18 - 25 per week

Benefits:

Company pension Flexitime On-site parking Referral programme
Work Location: In person