Job Description

MEDICAL RECEPTIONIST/ADMINISTRATOR

BEECH HOUSE SURGERY

30HOURS PER WEEK

JOB VACANCY

We have a vacancy for a Receptionist/administrator. This permanent position will enable you to become an integral and valued part of a friendly, supportive team.

You will be dedicated to providing an excellent, efficient, and empathetic service to our 9,500 patients. Duties will include; being first point of contact for our patients, proactively dealing with enquiries, both verbally and electronically. Arranging appointments, and navigating to relevant services, answering the telephone, liaising with healthcare professionals. Relaying accurate messages, and updating the computerised system. Processing patient registrations, scanning documents electronically and administrative duties. Ensuring strictest confidentiality is upheld at all times.

Previous experience is not essential, as full training will be provided to the right candidate.

30 hours per week

Monday to Friday - rota between 7.50am--6:30pm

Supportive, friendly environment

Opportunity to join the NHS Pension Scheme

Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week

Opportunity for continued personal, professional development and qualifications

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Closing Date: 21st August 2025

We reserve the right to close this vacancy early if a large number of suitable applications are received. Therefore, we encourage early application to ensure consideration for this post.

APPLICATION PROCESS

Please apply via indeed including a covering letter You will be short-listed against the Person Specification

PERSON SPECIFICATION - DESIRABLE/ESSENTIAL CRITERIA

Essential

Ability to demonstrate that you can provide a polite, empathetic, efficient, and friendly service to patients Excellent interpersonal and communication skills, both written and verbal, and the ability to take and relay accurate messages Sensitivity and discretion when dealing with confidential information Accurate and efficient administration ability Accurate and proficient IT skills Able to accept responsibility and possess the ability to use own initiative and be proactive in dealing with all enquiries. Ability to follow instruction and work to agreed objectives and protocols Ability to work as a proactive, enthusiastic member of the team and liaise with colleagues and outside organisations accordingly. Adaptable and be able to work well under pressure, with a calm and flexible approach to undertaking a wide variety of tasks Be a reliable, helpful, willing team member, able to maintain a positive attitude Ability to be flexible in accordance with the rota requirements and during times of sickness and annual leave

Desirable

Experience of working within the healthcare sector Experience of working within a customer service environment, providing an excellent and efficient service Welsh speaker

Each candidate will be scored against the person specification as follows:

0 - Does not meet the criteria 1 - Partially meets the criteria, but falls short on major aspects 2 - Meets the criteria, but falls short on minor aspects 3 - Fully meets or exceeds criteria
Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

On-site parking
Application question(s):

Are you able to be flexible to meet the needs of the rota, and provide cover during annual leave and sickness
Work authorisation:

United Kingdom (required)
Work Location: In person