Job Description

We are looking to recruit an enthusiastic, motivated person who will provide medical records support for the West Mental Health Service.
The successful candidate will have a good standard of education, excellent communication skills, be able to work on their own initiative and be efficient and organised with their own workload. The candidate should also have excellent keyboard skills and experience of Microsoft Office Package. The post holder will be expected to undertake a variety of duties within the role.
Please note: This vacancy may close early if a high volume of applications is received. We recommend submitting your application as early as possible.
Main duties of the job
The Medical Records Clerk will be responsible for providing an essential support service in the continuing care of patients, ensuring that the case notes are at the right place at the right time.
To actively promote the vision for the Health Records service working towards a Digital Records future and support the delivery of modernisation plans for Health Records. This will require the post holder to support with the delivery of the BCU Health Records Operational Plan by supporting the Medical Records Supervisor.
The post holder will cross cover in all aspects of the role including, the pulling, filing, pruning, destruction, preparation, amalgamation and secure transportation / delivery of the case notes. Providing a professional and efficient reception service as required, ensuring that all patients and visitors are welcomed in an appropriate manner.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
17 November 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,833 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time, Job share
Reference number
050-AC479-1125
Job locations
Hergest Unit
Penrhosgarnedd Road
Bangor
LL57 2PW
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and / or Knowledge
Essential

• Good standard of education, GCSE Maths and English Grade C or above, or equivalent qualifications
• Basic knowledge of principles of confidentiality
• NVQ Level 2 Customer Services, or equivalent knowledge & experience, or willing to work towards

Desirable

• NVQ or equivalent qualification / experience
• Knowledge of NHS Records Management legislation

Experience
Essential

• Experience of working with Microsoft packages

Desirable

• NHS experience
• Previous Administrative and Customer Service experience
• Working with filing procedures

Aptitude and Abilities
Essential

• Good written & verbal skills both face to face and on the telephone
• Attention to detail
• Methodical approach
• Ability to organise and prioritise own workload
• Ability to exert light/moderate physical effort when handling equipment i.e. trolleys and mobile racking, and to lift,fileTransfer case notes from one location to another, to sort and reorganise appropriately

Desirable

• Investigative skills

Values
Essential

• Self-motivated, hardworking & enthusiastic
• Presents self as courteous, respectful and helpful
• Good interpersonal skills, ability to empathise
• Commitment to providing patient centred care
• Ability to work autonomously Discreet and confident

Person Specification
Qualifications and / or Knowledge
Essential

• Good standard of education, GCSE Maths and English Grade C or above, or equivalent qualifications
• Basic knowledge of principles of confidentiality
• NVQ Level 2 Customer Services, or equivalent knowledge & experience, or willing to work towards

Desirable

• NVQ or equivalent qualification / experience
• Knowledge of NHS Records Management legislation

Experience
Essential

• Experience of working with Microsoft packages

Desirable

• NHS experience
• Previous Administrative and Customer Service experience
• Working with filing procedures

Aptitude and Abilities
Essential

• Good written & verbal skills both face to face and on the telephone
• Attention to detail
• Methodical approach
• Ability to organise and prioritise own workload
• Ability to exert light/moderate physical effort when handling equipment i.e. trolleys and mobile racking, and to lift,fileTransfer case notes from one location to another, to sort and reorganise appropriately

Desirable

• Investigative skills

Values
Essential

• Self-motivated, hardworking & enthusiastic
• Presents self as courteous, respectful and helpful
• Good interpersonal skills, ability to empathise
• Commitment to providing patient centred care
• Ability to work autonomously Discreet and confident

Skills Required