Job Description

Job Title:

Medical Secretary

Duration:

This is a temporary role, and it is currently due to last roughly 8 weeks

Location:

Wonford Hospital, Wonford Rd, Exeter, EX2 4EQ

Hours:

37.5 hours per week, Mon - Fri, 8am - 4pm, 8:30am - 4:30pm or 9am - 5pm

Pay Banding:

Band 3 - 13.13 per hour

Trust Location:

Royal Devon University Healthcare NHS Foundation

The postholder must have the following experience:

Medical Secretary experience

Experience with Epic (EHR system)

Good customer service

To provide a full and efficient administrative service to consultants and clinical teams. This will include personal dictation, and ensuring that all documentation (for example discharge summaries, operation notes, reports, theatre lists, outpatient clinic notes and clinic/appointment letters) is produced to an excellent standard

Ensure all information is secure and confidentiality of information is maintained at all times

Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy

Ensure the professional image of the Trust is maintained at all times

Administrative Functions

Assist in monitoring the in-patient and day case waiting list and escalate any potential issues

Ensure that waiting times meet NHS standards and targets, and are managed in line with the Trust Access Policy.

Use multiple computer systems as required within the department such as EPIC, NHS E-referrals,

Ensure accurate and up-to-date patient details are maintained on patient information systems such as EPIC in line with Trust Information Governance policy

Maintain medical records and patient files in line with Trust Health Records Policy

Respond to complaints where appropriate, escalating to Line Manager if unable to resolve

Service Delivery/Improvement

To coordinate and organise the attendance of patients to outpatient, inpatient &day case appointments in line with local team and Trust arrangements as instructed

To work with the team to ensure adequate cover is in place during periods of leave

To assist with the management of consultants' and team diaries (this may include informing all appropriate people/departments of annual or other leave of members of the clinical team)

To assist other secretaries and members of the admin team in the delivery of a high quality service

Contribute to the NHS service improvement/modernisation agenda e.g. service redesign

Work as part of the team in developing processes within the department to meet the demands of a growing service

Participate in team and directorate meetings as required

Contribute to audits regarding departmental procedures

To have a flexible approach to working hours to meet the demands of the service

Adhere to the Trust Access Policy and appropriate standard operating procedures, Key Performance Indicators, government targets and standard operational policies

Communication

Deal with all day to day correspondence within the department - initiating appropriate responses in order to provide patients, staff and other parties with required information

Liaise within the multidisciplinary team to ensure essential patient information is available

Inform patients of any short notice changes of appointment or admission dates, wherever possible providing them with alternative dates

Make and receive telephone calls both external and internal according to Trust standards

Take messages and ensuring they are actioned and/or received by the correct recipient

Communicate effectively including discussion and written communication

Proactively manage email communication in line with the RD&E's Email Best Practice guidance

Provide excellent customer care, in a calm and professional manner - some situations may be challenging

Organise and/or support meetings through effective communication

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates -

work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Types: Full-time, Temporary

Pay: 13.13 per hour

Expected hours: 37.5 per week

Education:

A-Level or equivalent (preferred)
Experience:

Medical Secretary: 1 year (preferred) Epic: 1 year (preferred)
Work Location: In person