Job Description

An exciting opportunity has arisen for a full-time Medical Secretary in the Gastroenterology department at Lewisham Hospital.



We are seeking for dedicated, motivated , proactive person to join our team to help us provide high quality care to our patients.



You must enjoy working in a busy environment and be able to prioritise your own workload. You will need good interpersonal skills with the ability to work as part of a team, be IT literate, and able to work well under pressure in a fast paced environment.



The successful candidate will be the first point of contact for patients, and other service users and will proactively deal with telephone enquiries from patients and colleagues in a professional manner.



Candidates should have previous medical secretarial experience and should have excellent typing skills. The ability to communicate effectively to different staff and patient groups as well as good organisational skills is essential.



The role requires comprehensive working knowledge of Microsoft Office and iCare - although full training for Trust systems can be provided for the right candidate.



To act as first point of contact on behalf of the consultant and the Trust and dealeffectively

and courteously with all enquiries from GPs, patients/carers, other departments within

the Trust and external bodies.

To produce correspondence and reports by the use of audio transcription technology/D

scribe.

To type urgent clinical letters, including those of a sometimes distressing oremotional

nature from audiotape or direct dictation as agreed.

To organise and support meetings on behalf of the Consultant and the Consultant'steam,

taking and distributing minutes as required.

To deal with all telephone calls relating to the service, ensuring patient focus is maintained

and enquiries are handled in a courteous, tactful and prompt manner andrespecting

patient confidentiality at all times.

EB January 2016

To prioritise and process incoming correspondence and ensure that it is dealt with

promptly by the appropriate member of staff.



Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around 700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream



To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients/carers, other departments within the Trust and external bodies.



To produce correspondence and reports by the use of audio transcription technology/D scribe.



To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.



To organise and support meetings on behalf of the Consultant and the Consultant's team, taking and distributing minutes as required.



To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.