Job Description

Overview

We are seeking a detail-oriented and organised experienced Medical Secretary to join our GP Practice. The ideal candidate will play a crucial role in processing referrals to secondary care and providing essential administrative back office support. This position requires a strong ability to manage multiple tasks efficiently while maintaining a high level of professionalism and confidentiality.

About us...

We are a practice consisting of 6 GP Partners, 4 salaried GP's, 5 Practice Nurses, 4 Health Care Assistants, and a lovely admin team. We have around 8,900 patients. We operate from a large multi-purpose building in Eccleshill, where we also have Physiotherapists Social Prescribers, Ultrasound, Epilepsy and memory clinics and the District Midwives. We have a strong training focus in practice, training 6 GP registrars, FY2 doctors, medical students, advanced nurse practitioners, and nursing students. We are an understanding, flexible, warm, supportive multi-disciplinary team, with experienced staff that have worked with us for many years. And we are proud to have a very low staff turnover due to the friendly, professional, rewarding, and supportive environment.

Duties

Preparing and processing referrals to secondary care via

NHS e-Referral Service (Choose and Book)

. Managing and processing

NHS Mail

correspondence efficiently and professionally. Handling patient queries and correspondence via

Patchs

and other communication platforms. Supporting clinicians with accurate and timely

clinical coding

of consultations, diagnoses, and outcomes within

SystmOne

. Support the completion of

medical reports

,

SARS

and

letters

as required. Liaising with hospitals, community services, and other healthcare providers to coordinate patient care and follow up referrals. Maintaining confidentiality and ensuring all data is handled in line with GDPR and practice policies. Manage appointment scheduling, including booking, rescheduling, and confirming patient appointments. Handle incoming calls, emails, and correspondence, responding to inquiries in a timely manner. Perform general office duties such as filing, data entry, and maintaining office supplies.

Essential Skills and Experience:

Previous experience working in a GP surgery or primary care setting. Proficiency in using

NHS e-Referral Service (Choose and Book)

. Experience with

clinical coding

(Read/SNOMED codes). Confident use of

NHS Mail

and

Patchs

. Excellent communication and organisational skills. Strong attention to detail and ability to work independently and as part of a team. Knowledge of GP clinical systems (SystmOne) Strong organisational skills with the ability to prioritise tasks effectively. Excellent verbal and written communication skills. Proficient in using office software applications (e.g., Microsoft Office Suite).
Job Type: Part-time

Expected hours: 15 - 30 per week

Experience:

SystmOne: 2 years (required) NHS e-Referral Service (Choose and Book): 1 year (required) Clinical Coding: 1 year (preferred)
Work Location: In person