Main Duties of the Job Referrals and Correspondence Process and complete all patient referrals, including: 2 Week Wait (2WW) Advice & Guidance (A&G) Acute Visiting Service (AVS) Routine Single Point of Access (SPA) referrals Ensure referrals are accurate, complete, and submitted within required timescales. Monitor and audit the referrals worklist, identifying and addressing any outstanding actions. Liaise with secondary care providers to chase hospital appointments and confirm outcomes. Patient Registrations and Records Process patient registrations (paper and automated) accurately and efficiently.
Manage deductions and maintain GP Links to ensure patient lists remain current and compliant. Screening and Monitoring Monitor and record FIT test results and follow up any outstanding actions. Track and record Bowel Cancer Screening data, ensuring results are managed and documented appropriately. Clinical Coding Code and summarise incoming clinical correspondence, including hospital letters, discharge summaries, and test results.
Ensure all clinical information is entered accurately using appropriate Read/SNOMED codes. Collaborate with clinicians to clarify and maintain accurate patient coding. Support QOF (Quality and Outcomes Framework) and enhanced service reporting through accurate data entry and coding. Meetings and Clinical Support Arrange, attend, and minute GSF (Gold Standards Framework) meetings, ensuring all actions are recorded, distributed, and completed.
Provide administrative support for multidisciplinary meetings and audits as required. Complaints and Patient Enquiries Receive, log, and acknowledge patient complaints in accordance with the practice complaints policy. Assist the Manager in gathering information and preparing responses. Handle sensitive situations with professionalism and discretion.
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