Job Description

UHNM is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
An exciting opportunity has arisen for an experienced Medical Secretary to join our Cardiology team within the Heart Centre.
You will work alongside the existing administrative team to provide comprehensive and efficient secretarial support to our Specialist Nurses, Consultants and other clinicians within the team.
You will need to be a highly motivated, flexible and a team player with excellent organisational and communication skills. The ability to work under pressure and effectively prioritise your own workload is essential. We are looking for an experienced secretary with high standards and an eye for detail. You must have the ability to multi-task and work in a busy, ever changing environment.
You will have previous Medical Secretarial experience, be able to work on your own initiative with well-developed communication and interpersonal skills.
Main duties of the job
Position is a 12 months fixed term, full time hours (37.5 hours) Monday to Friday.
To provide comprehensive secretarial support to the medical and nursing staff. The job will involve prioritisation of work, booking outpatient appointments via e-referral, answering telephone queries, typing and liaising with GP Practices. Effective management of outpatient and inpatient waiting lists including compliance with the Patient Access Policy and NHS targets to ensure waiting time standards are achieved, taking into account clinical priority. Monitoring and management of incomplete pathways.
An understanding of the EPR computer system is desirable but not essential, as full training will be given.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Details
Date posted
15 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
205-7427393
Job locations
University Hospital of North Midlands
Newcastle Road
Stoke on Trent
ST4 6QG
Job description
Job responsibilities
To provide comprehensive secretarial support to the medical and nursing staff. The job will involve prioritisation of work, booking outpatient appointments via e-referral, answering telephone queries, typing and liaising with GP Practices. Effective management of outpatient and inpatient waiting lists including compliance with the Patient Access Policy and NHS targets to ensure waiting time standards are achieved, taking into account clinical priority. Monitoring and management of incomplete pathways.
Possession of audio transcription, GCSE English (Grade C or above) or equivalent is essential. Possession of an AMSPAR Diploma or equivalent would be a distinct advantage and proficient in the use of Microsoft Office.
Informal enquiries to: Kellie Smith, Operational Services Manager, Heart Centre, University Hospital of North Midlands, TEL: 01782 675081 Job description
Job responsibilities
To provide comprehensive secretarial support to the medical and nursing staff. The job will involve prioritisation of work, booking outpatient appointments via e-referral, answering telephone queries, typing and liaising with GP Practices. Effective management of outpatient and inpatient waiting lists including compliance with the Patient Access Policy and NHS targets to ensure waiting time standards are achieved, taking into account clinical priority. Monitoring and management of incomplete pathways.
Possession of audio transcription, GCSE English (Grade C or above) or equivalent is essential. Possession of an AMSPAR Diploma or equivalent would be a distinct advantage and proficient in the use of Microsoft Office.
Informal enquiries to: Kellie Smith, Operational Services Manager, Heart Centre, University Hospital of North Midlands, TEL: 01782 675081
Person Specification
Essential Qualifications
Essential

• Good general education to include GCSE English or equivalent

Knowledge, Skills, Training and Experience
Essential

• Secretarial Experience
• Audio Typing
• Knowledge of patient administration and other related systems
• Knowledge of medical terminology

Desirable

• RTT pathways
• Knowledge of the hospital EPR systems

Person Specification
Essential Qualifications
Essential

• Good general education to include GCSE English or equivalent

Knowledge, Skills, Training and Experience
Essential

• Secretarial Experience
• Audio Typing
• Knowledge of patient administration and other related systems
• Knowledge of medical terminology

Desirable

• RTT pathways
• Knowledge of the hospital EPR systems

Skills Required