Job Description

Salary:

24,500.00-27,375.00 per year

Hours:

37.5 hours per week

Location:

In person

Job Type:

Full-time, Permanent

Job Summary

The job holder is responsible for undertaking a wide range of secretarial and administrative duties and providing administrative support to the multidisciplinary team.

Duties can include but are not limited to the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers, in accordance with current policies, including the use of the electronic referral service (ERS).

Also includes processing SARs and PMARs accurately and promptly.

Key Responsibilities

Process referrals using the electronic referral system (ERS) Process requests for information (SARs, PMARs, DVLA forms) Process patient letter requests and invoice for private work Word processing of reports and associated documentation Liaise with hospitals and community services to ensure referrals are processed efficiently Manage all enquiries effectively Maintain an accurate referrals database and manage safety netting Answer incoming calls and handle queries appropriately Process online referral queries Scan and attach patient documentation to records Input data into patient healthcare records Frank post daily and deliver to Royal Mail Manage administrative queries as necessary Manage stationery supplies and staff refreshments Service meetings (circulate agendas, take minutes, type records) Carry out general office duties - photocopying, faxing, emailing, answering calls, taking messages Conduct system searches as requested Support reception and admin staff during absences Process discharge summaries and file into patient records Maintain a clean, tidy, effective workspace Support clinical staff with admin tasks as needed Update secretarial protocols and procedures regularly Support management of QOF and Enhanced Services Maintain and update document templates on EMIS Web

Professional Standards

Confidentiality

The post-holder may access confidential information relating to patients, carers, practice staff, and the organisation. All such information must be treated as strictly confidential.

Health & Safety

The post-holder will assist in promoting and maintaining health, safety, and security by:

Identifying and managing risks Using training to update knowledge and skills Reporting hazards immediately Maintaining clean and safe work areas

Equality & Diversity

The post-holder will support equality and diversity by:

Respecting privacy, dignity, and beliefs Acting in a welcoming, non-judgmental, and respectful manner

Personal / Professional Development

Participate in training programmes and annual performance reviews Maintain personal and professional development records

Quality

Maintain quality and manage risk Take accountability for own actions Collaborate effectively with other agencies Manage time, workload, and resources effectively

Communication

Communicate effectively with colleagues, patients, and carers Recognize and respond to needs for alternative communication methods
Person Specification - Receptionist / Administrator

Qualifications

Essential:

Educated to GCSE level or equivalent
Desirable:

GCSE Mathematics & English (Grade C or above) NVQ Level 2 in Health and Social Care

Experience

Essential:

Experience working with the general public Experience of administrative duties Experience in a healthcare setting as a medical secretary

Skills

Essential:

Excellent written and oral communication Strong IT skills including word processing Clear, polite telephone manner Competent in Office and Outlook Effective time management Teamworking and interpersonal skills Problem-solving and analytical ability Ability to follow policy and procedure
Desirable:

EMIS user skills

Personal Qualities

Essential:

Polite, confident, flexible, cooperative Motivated and forward-thinking High integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core hours Disclosure and Barring Service (DBS) check required
Benefits

Company pension Free flu jabs Free parking / On-site parking
Experience Requirements

GP surgery: 1 year (required) Medical Secretary: 1 year (required)
Job Types: Full-time, Permanent

Pay: 24,500.00-27,375.00 per year

Benefits:

Company pension Free flu jabs Free parking On-site parking
Experience:

GP surgery: 1 year (required) Medical Secretary: 1 year (required)
Work Location: In person