Job Description

We have a band 4 Medical Team Secretary role (maternity cover for 12 months) suitable for an administrator with knowledge of medical terminology, preferably in a mental health setting.
The role is within the Acute & Urgent Care Division (Inpatients), based at the friendly and supportive team at Albany Lodge in St Albans.
Come and join an outstanding Trust!
For an informal chat, please contact Sandra on 07760 166098
Previous applicants need not apply
Please be aware that this role is NOT eligible for Sponsorship
If you already work for HPFT on a health and care visa, you will NOT be able to transfer your visa to this role as this role is NOT eligible for Sponsorship
Main duties of the job
The successful candidate will:

• be responsible for prioritising work, typing clinical and general administration correspondence, be the first point of contact for patients and other visitors to the Unit.
• provide a comprehensive secretarial service to the Clinical Matron and Clinical Team and provide a high standard of service to patients.
• be responsible for prioritising work, typing to clinical and general administration correspondence, be the first point of contact for patients and other visitors to the department.
• provide a comprehensive secretarial service to the consultant body and provide a high standard of service to patients.

In return, we can offer you:

• 5% on top of basic salary high cost allowance supplement
• 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata)
• One of the UK's best pension schemes
• Comprehensive health and wellbeing services
• Special leave for family and personal reasons
• NHS Car Lease Scheme
• Employee Assistance Programme

About us
Hertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings.Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,857 to 30,570 a year per annum, pro rata (5% HCAS included)
Contract
Fixed term
Duration
10 months
Working pattern
Part-time
Reference number
367-A&UC-9494
Job locations
Albany Lodge
Church Crescent
St Albans
AL3 5JB
Job description
Job responsibilities
Managing diaries for the Clinical Matrons.
Managing and prioritizing departmental workload on a day-to-day basis.
To support the Clinical Matrons and Team in the delivery of excellent Patient care byactively working with Colleagues and other Departments to ensure that all Patientsregistered within the Service is proactively supported through their patient journey.
Ensuring all telephone calls are answered within the department during core officeHours.
Opening and dealing with departmental post and allocating resulting work to appropriateStaff.
Monitoring turnaround times for clinical correspondence and taking corrective actionas required, in conjunction with the Clinical Matrons/Clinical Team.
Providing Clinical Matrons/Clinical Team with relevant information relating toAdministrative service.
Take minutes at secretarial staff meetings and attending other administrative meetingsas required.
Responsible for ensuring office equipment is in working order and office suppliesare maintained and replenished
To coordinate any action plans as set from the Team
To update and maintain trackers
For a more indepth Job and person specification please read the attached before applying
Job description
Job responsibilities
Managing diaries for the Clinical Matrons.
Managing and prioritizing departmental workload on a day-to-day basis.
To support the Clinical Matrons and Team in the delivery of excellent Patient care byactively working with Colleagues and other Departments to ensure that all Patientsregistered within the Service is proactively supported through their patient journey.
Ensuring all telephone calls are answered within the department during core officeHours.
Opening and dealing with departmental post and allocating resulting work to appropriateStaff.
Monitoring turnaround times for clinical correspondence and taking corrective actionas required, in conjunction with the Clinical Matrons/Clinical Team.
Providing Clinical Matrons/Clinical Team with relevant information relating toAdministrative service.
Take minutes at secretarial staff meetings and attending other administrative meetingsas required.
Responsible for ensuring office equipment is in working order and office suppliesare maintained and replenished
To coordinate any action plans as set from the Team
To update and maintain trackers
For a more indepth Job and person specification please read the attached before applying
Person Specification
Qualifications/ Education/ Training
Essential

• Intermediate level experience in word/ excel/ powerpoint
• Solid experience in administration
• RSA Level 3/NVQ Level 2 or equivalent

Desirable

• Proficient knowledge of PARIS
• Experience in working in a Mental Health environment

Skills/ Knowledge/ Ability
Essential

• Independent/lone working and team working skills
• Experienced in taking minutes in meetings
• Experienced in diary management to book appointments and meetings
• Microsoft Teams

Desirable

• Knowledge of medical terminology

Analytical skills
Essential

• Responsibility of maintaining accurate records of patient details, notifying all professionals and agencies involved.
• To be expert at data entry and reporting.

Communication
Essential

• Excellent verbal and written communication skills in person, on telephone, or email
• Good standard of English
• oTo be experienced in dealing with people in distress in a calm and confident manner

Person Specification
Qualifications/ Education/ Training
Essential

• Intermediate level experience in word/ excel/ powerpoint
• Solid experience in administration
• RSA Level 3/NVQ Level 2 or equivalent

Desirable

• Proficient knowledge of PARIS
• Experience in working in a Mental Health environment

Skills/ Knowledge/ Ability
Essential

• Independent/lone working and team working skills
• Experienced in taking minutes in meetings
• Experienced in diary management to book appointments and meetings
• Microsoft Teams

Desirable

• Knowledge of medical terminology

Analytical skills
Essential

• Responsibility of maintaining accurate records of patient details, notifying all professionals and agencies involved.
• To be expert at data entry and reporting.

Communication
Essential

• Excellent verbal and written communication skills in person, on telephone, or email
• Good standard of English
• oTo be experienced in dealing with people in distress in a calm and confident manner