Job Description

Are you excited to support primary and urgent care? Do you enjoy working in a dynamic and busy enviroment?

If you answered yes, we've got the perfect role for you!



We are looking for drivers to join our MedOCC team.



MedOCC is a primary medical care service providing 2 functions. One function is the provision of primary care out of hours services for residents of Medway and Swale, inclusive of home visits to housebound residents. The second function is to provide the primary care element of the Urgent Treatment Centre at Medway Foundation Trust. The out of hours primary care provision also delivers the cellulitis and DVT pathways for both Medway and Swale residents. The service is provided out of hours between the hours of 18:30hrs to 08:00hrs on weekdays and from 18:30 pm Friday through to 08:00 Monday morning including Bank Holidays.



The successful candidate would be expected to work from Medway Maritime Hospital and at times Sheppey Community Hospital, to drive medical clinicians to patient homes and to provide a reception role, meeting and greeting patients with booked appointments at the Sheppey Community Hospital.



The driving team operate a rostered shift system based upon individuals' availability taking a flexible approach to working with a zero-hour contract. If this is for you, we look forward to welcoming you to our team.



If this is you we look forward to welcoming you to our team.



Driving the dedicated MedOCC vehicle, taking the MedOCC clinical team to home visits. The successful candidate will ensure that all documentation and medical supplies are well stocked in the vehicle. At times the driver may be asked to participate in chaperoning the clinician during consultations. All training is provided to all new starters.



Our shifts are 6 hours long and have the flexibility for individuals to choose as and when they wish to work.



So what else?



This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder.



We encourage staff to get involved in exploring new ways of working and service development.



We'll provide well established, in-service training, one to one supervision, and appraisals with regular support.



You'll be able to develop your skills in a friendly and supportive team.



Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.



The small print



Informal visits can be arranged on request.



We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.



MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.



Communication and relationship skill.



To communicate with the patient, family when on route to the home visit providing an

estimated time of arrival.

The ability to liaise in an appropriate manner with clinical and non-clinical staff at all levels,

both internally and externally. This may include situations involving aggressive and

anxious Service users where English may not be their first language.

To communicate with Service users for Service audit purposes. To ensure that communication levels are maintained between Quality Assurance Manager

in and out of hours within the agreed process.

Inform clinical staff / and or Shift Supervisor (SS) of any relevant information that will

enable them to manage the patients appropriately. This should include liaising with the

(SS) when moving between geographical areas.

To attend MedOCC quarterly staff meetings. To represent the organisation adhering to the dress code and maintaining the uniform

provided in a clean condition

To liaise with colleagues from the following shift and with the (SS) to ensure there is a

smooth handover of outstanding patient calls, replenishment of drugs / stock, details of

any issues that have arisen during the shift must be emailed to the Quality Assurance

Manager.

Meet and greet patients in a professional, polite and courteous manner when covering

reception.

Ensure patients are kept informed and updated regarding all aspects of their appointment

time.

Ensure MCH values are adhered to as a team and personally.

2. Knowledge, training and experience.



The ability to use a range of systems and databases including those supporting GP out of

hours services i.e. Adastra, Audit collection programmes, outlook/NHS mail and

demonstrating good keyboard skill.

To work within the guidelines of the Information Governance framework ensuring that data

recorded by the service is within the defined boundaries set out by the Data Protection

Act 1998.

To demonstrate a working knowledge of the NHS email communications systems ensuring

that messages are regularly accessed and actioned where necessary.

To participate in the organisational appraisal process To attend appropriate training courses ensuring compliance with Statutory and Mandatory

training is maintained for the role.

To drive in accordance with the rules set out in the Highway Code whilst representing the

Organisation.

To be in possession of a UK driving licence, these will be check annually.

3. Analytical and judgement skills



The ability to exercise initiative and demonstrate flexibility in a changing environment. The ability to handle difficult situations whilst driving and visiting patients within their home. Ability to work within defined guidelines set by the Service and Organisation. To identify the need for replenishment of stock or medications within the vehicle(s) and

follow processes set by the Service to replenish accordingly.



4. Planning and organisational skills



To ensure that patients are seen in priority order and timely manner by the clinicians. To ensure that the Highway Code is always followed, particularly relating to the use of

mobile devices whilst driving i.e. Mobile phones, laptops, Satellite Navigation systems.

To record accurate details onto the driver sheet and to return all paperwork into the office

at the end of the shift.

To assist in the management of workload at times of peak demand such as bank holidays

or periods of seasonal / epidemic fluctuation, liaise with colleagues or representatives of

the Management Team.

To undertake accurate Audit collection from Service users within clearly defined

guidelines.

To undertake administrative duties as required.

5. Physical skills



To complete a vehicle check at the start of each shift reporting details of any issues by

email to the Quality Assurance Manager.

To complete stock checks of equipment and medicines within the vehicle. Ensure that all documentation is up to date and replenished as necessary. To ensure the vehicle is clean and tidy at the end of each shift. To ensure that the vehicle is refuelled safely as required. To ensure that the vehicle and its contents are made safe in the event of a breakdown or

road traffic accident.

At times drivers will be required to clean the vehicle and always ensure tidiness within the

vehicle.

To demonstrate a good working knowledge of office equipment and systems to support

the administration of the service, such being familiar with the telephone system,

photocopier, laminator, fax machine and printers.

Preparing car boxes, medications and surgeries where necessary. Transporting of deliveries to areas of storage at the working base.

6. Responsibility for patient / client care



To assist the clinical staff with the supplying of medication to the patients whilst out on

home visits, when dispensing medication to patients ensuring correct paperwork is

completed in line with service policy.

To maintain a high standard of professionalism when encountering dissatisfied or unhappy

patients and to process such instances accordingly to organisational policy.



7. Responsibility for policy and service development implementation



To act in accordance with MCH policies and procedures promoting a positive image that

reflects the values of the organisation.



8. Responsibilities for financial and physical resources



Responsible for the collection of patient fees whilst working on reception at the Sheppey

Community Hospital in line with service policy.

To ensure all keys are replaced and cash secured at the end of each session To ensure that control drug processes are adhered, and relevant documentation is

completed in accordance with Organisational policy.



9. Responsibilities for human resources (HR)



To participate in the induction and training of new staff Maintain Statutory and Mandatory training. To participate in PDR. To participate in yearly driving review.

10. Responsibilities for information resources



To maintain an effective appointment system whilst working on reception at the MedOCC

Sheppey base, contacting patients and booking them into an appointment, ensuring

patients are seen in the relevant order, highlighting to the clinicians when patient's

condition requires urgent attention.

To ensure data stored electronically or in hard copy complies with the defined boundaries

for confidentiality and to demonstrate a working knowledge of legislation relating to data

protection and confidentiality.

Ensure that statutory and Mandatory training is maintained in accordance with the training

matrix set for the driver/receptionist role.

To ensure accurate patient information is recorded onto the service systems.

Full JD can be found in the attachments