Job Description

Please Note:

We only require meet and greet volunteers for the following days and times, if you do not have availability for this please do not apply as we do not have anymore times and days available:



TUESDAY 9AM-1PM AND 1PM-5PM



THURSDAY 8AM-12PM



FRIDAY - 1PM-5PM



A meet and greet volunteer greets all visitors and patients to Liverpool Heart and Chest Hospital and helps guide them or assist them to where they need to get to.



To greet patients and visitors on arrival and escort them to their destinations across the site To patrol corridors providing assistance to anyone who may need support To provide an ad-hoc visiting service, if requested, for patients on wards without a visitor

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.



We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.



We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.



Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.



Please visit our website - https://www.lhch.nhs.uk/



Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Role:

Hospital Meet and Greet Assistant

Responsible to:

Patient & Family Support Team/Manager



Duties All duties should be undertaken maintaining confidentiality at all times



To provide an escort service, following a request from wards/outpatients for patients going to other areas for tests To provide an ad-hoc service for wards, without a volunteer, to escort patients to and from the shop if they are able to leave the ward - always check with a member of the nursing team if you are at all concerned To alert hospital porters when a patient requires a wheelchair escort To ensure patients well-being and comfort is maintained whilst they are awaiting transport home To ensure that reception area and any information racks and notice boards are kept tidy

Meet and Greet Volunteers are not required to:

Sit at the desk at all times - First impressions count



Escort patients out of the hospital grounds whilst on-duty