Job Description

Description
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you're looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year

And much much more!
A DAY IN THE LIFE OF MEETING & EVENTS SUPERVISOR AT OUR HOTEL
What you'll be doing...

• Ensure all meeting rooms are set to Crowne Plaza standards and individual guests' requirements at all times.
• Ensure all meeting /events organisers are met on arrival and departure as per Crowne Plaza Standards.
• Ensure all meeting/events are run as to guest requirements and Crowne Plaza standards
• Ensure all guest requests or enquiries are facilitated in a professional manner, accurate information is given and guest's needs are anticipated at every opportunity to ensure exception customer service every time.
• Liaise with contractors and suppliers to ensure the set up and meeting/events are all successful
• Monitor event spaces, ensuring set-up, cleanliness, and ambiance meet brand standards
• Oversee service delivery during events - including food and beverage, AV transitions, and guest requests
• Collaborate with the kitchen and bar teams to ensure the timely and accurate service of meals and drinks
• Train and guide junior team members, providing coaching and support where needed
• Step in to resolve any service challenges quickly and professionally
• Assist with pre-event briefings and post-event reviews to support continuous improvement
• Maintain event documentation and ensure clear communication across department

WHAT WE NEED FROM YOU
We're looking for someone who leads by example and thrives on creating standout guest experiences. Here's what will set you apart:
Previous experience in a supervisory role within hospitality, events, or banqueting
Strong floor presence with a natural ability to lead, motivate, and inspire a team
Excellent communication skills and confidence working directly with clients and guests
A calm, composed, and solutions-focused mindset during high-pressure moments
A sharp eye for detail and a drive to uphold luxury presentation and service standards
Flexibility to work across weekdays, evenings, and weekends depending on event needs
Passion for hospitality and genuine pride in delivering memorable moments
WHAT WE NEED FROM YOU

• A natural people person who's excited to take on a leadership role, with some experience in food and beverage.
• A strong presence on the floor.
• Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
• Quick thinking and problem-solving skills to handle guest needs on the fly.
• Organised and adaptable, managing multiple tasks with ease.
• A team player through and through, ready to jump in wherever needed to support the crew.
• High energy and a flexible attitude, thriving in a fast-paced, lively setting.

EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

Skills Required