Job Description

Job Ref:

BRI1138

Branch:

Mercure Bristol Grand

Location:

Mercure Bristol Grand, Bristol

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

5 days over 7 days

Hours per week:

40

Posted date:

24/05/2025

Closing date:

26/06/2025

About Us

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Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is

people - quality - profit - and it's no accident that people are first up. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.



We are searching for an engaging and resourceful ME Operations Manager to join our team. Our ME Operations Manager will play a crucial role in ensuring the success of various events hosted at the hotel. This individual must display exceptional verbal communication skills and a keen attention to detail. Duties include assisting with the planning and execution of events, coordinating with vendors, and ensuring that all guest needs are met during the event. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, dynamic environment.

Role Overview

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As ME Operations Manager, you will be responsible for the day-to-day management and delivery of all meetings and events operations within the hotel. You will lead the ME team, ensuring all events are executed flawlessly and to the highest standards, maintaining our reputation for exceptional service.

Key Responsibilities

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Oversee the setup, execution, and breakdown of all meetings and events within the hotel. Lead and manage the ME operations team, ensuring high levels of service and team engagement. Work closely with the Sales and Events teams to ensure event requirements are understood and met. Ensure all event spaces are prepared and presented to the highest standard. Manage staffing levels in accordance with event requirements and budgetary guidelines. Maintain health safety, food hygiene, and operational standards across all event activities. Monitor and respond to client feedback to continuously improve service quality. Liaise with suppliers and contractors where required to support event execution. Maintain inventory and manage ordering of necessary event equipment and supplies. Conduct regular training and development sessions for the ME team to uphold service excellence.

What We Offer

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Competitive salary with performance-based bonus Staff meals on duty Hotel and partner discounts Ongoing training and development opportunities Supportive and inclusive team culture

Join the Team at Mercure Bristol Grand Hotel

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Are you looking for a rewarding career in a unique and vibrant environment? At Mercure Bristol Grand Hotel, we offer a fantastic opportunity to be part of a team that blends history, style, and contemporary creativity. Housed in a Grade 2 listed building, the hotel underwent an extensive makeover in 2017, with its design inspired by the city's thriving art scene and rich history. With over 500 pieces of commissioned street art, our hotel is a one-of-a-kind place to work where creativity and culture are celebrated every day.



Mercure Bristol Grand is perfectly situated just a mile from Bristol Temple Meads station, offering easy access to the city's top attractions, including the famous Clifton Suspension Bridge, museums, and lively shopping areas. As part of our team, you will be immersed in the dynamic spirit of Bristol, a city known for its rich heritage and creative energy.


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Why Work with Us?

Be part of a creative and unique environment

: With a strong focus on art and culture, you'll work in a hotel inspired by the largest urban street art festival in Europe.

Work in a supportive team

: We pride ourselves on creating an inclusive, engaging, and friendly atmosphere for both our guests and our staff.

Develop your skills in a dynamic environment

: Whether you're passionate about hospitality, event coordination, or food and beverage services, we offer opportunities to grow and develop your career.

At Mercure Bristol Grand Hotel, we value passion, creativity, and dedication. If you're looking to join a team where no two days are the same, this is the perfect place to build your career in hospitality.


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Join Us

We're always looking for enthusiastic and motivated individuals to join our team. If you're ready to take the next step in your career and become part of a stylish, innovative hotel that celebrates Bristol's culture, we'd love to hear from you.