Job Description

Member Experience & Growth Manager

International Membership Company

London with Travel

Salary: 50,000 plus benefits Private healthcare, Oyster card for work-related travel. Occasional international team trips, Autonomy and the chance to shape something meaningful

Full-Time, Permanent

Our client an international membership company with offices in London is currently seeking an enthusiastic and people-focused Member Experience & Growth Managerto drive member experience.

What Our Client Is Looking For

This role is perfect for an energetic, people-oriented individual who thrives in a fast-paced, entrepreneurial environment and wants to make a real impact. You'll be commercially savvy with a service-first mindset, eager to fast-track your career. With opportunities for international travel and exciting team events, this is a standout opportunity for someone ready to grow fast and grow bold.

The Role of Member Experience & Growth Manager

This is a hands-on role for someone who enjoys variety, thrives in a fast-paced environment, and genuinely cares about building a strong, connected community. Acting as the local face of the business, you'll be responsible for engaging members, supporting operations, and delivering a seamless leasing journey for new residents.

Key Responsibilities

Community

Build strong relationships with members and act as their main point of contact

Plan and host events that foster a sense of belonging and community

Manage feedback and satisfaction metrics

Represent the organisation's values on the ground with warmth and care

Sales & Leasing

Lead the full leasing process from enquiry to move-in

Conduct property tours and handle incoming leads

Achieve occupancy targets and ensure a smooth onboarding experience for new members

Operations

Coordinate property maintenance via internal systems and tools

Conduct regular site visits and support the opening of new homes

Work with internal teams to ensure operational excellence

Essential Criteria

Strong interpersonal and communication skills

Highly organised with a proactive, problem-solving approach

Experience using CRM systems or a willingness to learn quickly

Previous experience in property, community management, real estate, or customer success

Data-driven and focused on member feedback and continuous improvement

Desirable Criteria

Passion for community building and social connection

Experience working in a startup or scaling environment

To apply for the role of Member Experience & Growth Manager, please send your CV.

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Job Type: Full-time

Pay: 45,000.00-50,000.00 per year

Work Location: In person