Job Description

About The Role

Title: Member Experience Supervisor

Location: Mayfair, W18 8BP

Pay: 38,000

Shift Pattern: 07:30 AM - 20:00 PM - 45H


About Us:

Marsham Club provides premium serviced office spaces in an elegant and sophisticated environment. Our high-profile clientele expects meticulous service, and we pride ourselves on delivering an exceptional experience.


Our services include:


Private offices in a prime Mayfair location Meeting room facilities, including catering and premium refreshments Concierge services may include administrative support, dry cleaning coordination,

transportation bookings, and securing tickets for exclusive events.


Role Overview:


As a Member Experience Executive, you will be the first point of contact for members, guests, and

visitors. Your role encompasses front-of-house operations, meeting room coordination, maintaining

high standards in communal areas, and supporting administrative and concierge tasks. You will play a

key role in ensuring seamless day-to-day operations while delivering an exceptional level of service.


Key Responsibilities:




Perform opening and closing duties, ensuring the building is unlocked, lighting and heating

are set accordingly, meeting rooms are prepared, and all kitchens are restocked.

Greet and welcome members, visitors, and guests warmly, ensuring a seamless and

professional arrival experience.

Act as the first point of contact for concierge services, handling client requests, coordinating

logistics, and providing tailored support.

Work closely with the General Manager to fulfil client needs efficiently. Handle all incoming calls, emails, and enquiries promptly and professionally. Maintain a well-presented reception area that reflects the premium brand image. Manage meeting room bookings, and visitor registration, and ensure rooms are set to the

highest standard before and after use, including assistance with AV equipment.

Provide administrative support, such as data entry, mail distribution, and document

handling.

Ensure the security and confidentiality of client interactions. Support on-site event coordination and special occasions as required. This entails ordering

catering for our clients and any other refreshments they may require.

Assist with various concierge services, including dry cleaning arrangements, transportation

bookings, and event ticket acquisitions.

Building Operations & Maintenance:

Work closely with facilities, security, and cleaning teams to maintain a seamless operational

flow and high standards across the building.

Report and coordinate maintenance and facilities-related issues via the outlined process. Ensure all communal areas--including tea points, the kitchen, the garden, and the gym--are

impeccably maintained to reflect the Club's premium standard.

Conduct regular checks throughout the day (morning, lunch, and end-of-day) to tidy up

communal spaces and ensure they remain pristine.

Set up and maintain the Friday breakfast area for members once a week. Assist the General Manager with building operations and maintenance to enhance the

overall member experience.

Ensure compliance with health and safety policies and assist in maintaining security

protocols.

Ensure full compliance with all operational procedures and training requirements. Complete

all necessary health and safety training as mandated by the business, maintaining up-to-date

knowledge of safety protocols and best practices.

Finance & Administration:

Ensure that the customer portal is updated with additional charges related to meeting room

usage or other services.

Oversee and maintain stock levels of office supplies, refreshments, and printer materials,

notifying the General Manager of any shortages.

Brand Representation & Client Engagement:

Act as the face of Marsham Club, consistently demonstrating professionalism, sophistication,

and a proactive attitude.

Uphold brand values by maintaining a polished appearance and ensuring all client

interactions reflect a high level of service.

Confidently communicate the unique benefits of our office spaces to visitors and members. Engage with members to enhance their overall experience, ensuring they feel valued and

well-informed.


Skills & Experience:


Previous experience in a five-star hotel or similar high-end service environment is

mandatory.

Strong verbal and written communication skills with a polished, professional presentation. Excellent organisational skills and attention to detail. Ability to manage multiple tasks effectively in a fast-paced environment. A proactive, solution-oriented approach to challenges. Competence in Microsoft Office (Word, Excel, PowerPoint). Must have the right to work in the UK.


Behavioural Competencies:


Hardworking, professional, punctual, and discreet. Calm under pressure with strong problem-solving skills. Strong interpersonal and negotiation skills. Exceptional customer service skills with a client-focused approach. Ability to multitask and work well both independently and as part of a team.


What We Offer:


A refined and prestigious office environment. Opportunities for professional development and career progression. A supportive and dynamic team committed to excellence

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland.





We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.



We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity.





At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.





Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.