Member Liaison Officer

Aylesbury, Buckinghamshire, United Kingdom

Job Description


We have an exciting opportunity for a Member Liaison Officer to join our team.

The Member Liaison Officers\' main responsibilities are to answer all incoming telephone calls and deal with communications received from the \'My Pension Online\' service. They form part of the Benefit Administration Team which is responsible for maintaining and calculating benefits for active, deferred, and pensioner members of the Local Government Pension Scheme. Within the team, this role is to assist the Senior Pensions Officers with aspects of Local Government Pension Scheme (LGPS) administration.

We are looking for someone who has excellent communication skills, a quick learner and adaptable. Previous telephone and customer service experience or relevant transferable skills are essential. Full training will be provided for this role with potential opportunities for career progression.

This is a permanent position, grade 3 and the starting salary is \xc2\xa327354 per annum with the potential to reach \xc2\xa328639 based on successful career progression. Please note this is a full time role, 37 hours per week, Monday-Friday.

About us

You\'ll work in a large team of approximately 50 colleagues, made up of different sub teams all with clear cut roles. You will be joining this friendly and outgoing team at a busy time and will play a valuable and essential role within the team. We can offer you a positive and supportive environment to work in, with excellent support from your manager and colleagues. Full training is provided for this role with potential opportunities for career progression.

About the role

Key Responsibilities

  • Answering all incoming telephone calls from members and responding to verbal queries where possible
  • Assisting members with access to the \'My Pension Online\' facility; receiving and processing emails received via this facility
  • Setting up workflow cases on member records for Pensions Officers to action
  • Updating member records accurately as a result of changes to employment & personal details as required and maintaining an accurate database at all times
  • Calculating basic member benefits & responding to member queries
  • Chasing information from scheme members and outside organisations

As an \'any-desk\' worker, you\'ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*.

*subject to current Government Covid-19 Guidance

About you

You will possess relevant practical experience in a similar role, gained both on-the-job and through specific training. You should have good written and verbal communication skills and be numerate and accurate with attention to detail.

Good ICT skills including use of Microsoft applications plus a proven ability to prioritise workloads and achieve deadlines are qualities you should be able to demonstrate.

You should be educated to at least GCSE / NVQ 3 standard or equivalent.

Other information

For further information on this role please see the attached job summary.

Number of positions available: 1

Closing date: 4th October 2023

Shortlisting date: 6th/9th October 2023

Interview date: Wednesday 18th October 2023

Interview-type / process: In person

If you would like to have an informal conversation with the recruiting manager, please contact Megan Cawley prior to 29th September:

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
  • Unspent convictions and/or unspent conditional cautions only
For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro\'s on the Rehabilitation of Offenders Act.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:
  • a fair and inclusive culture
  • the chance to really make a difference to those around you
  • health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
  • a unified voice through our Employee Representative Group
  • ongoing support, and the opportunity to develop and progress in your career with us
  • opportunities to take part in fun activities such as fundraising and social events
At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that\'s why we\'re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it\'s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That\'s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Caf\xc3\xa9s, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

Buckinghamshire Council

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Job Detail

  • Job Id
  • Industry
    Not mentioned
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    £27354 - 28639 per year
  • Employment Status
  • Job Location
    Aylesbury, Buckinghamshire, United Kingdom
  • Education
    Not mentioned