Member Services Assistant

Orpington, ENG, GB, United Kingdom

Job Description

Job Advert


Location: Orpington, office based


Salary: 24,000 pro rata


Hours: 25 hours per week, Monday-Friday , 9:30am - 2:30pm,


Holiday: 22 days annual leave


Great pension Contributions


Metfriendly has a great history of providing protection and savings products plus financial education to the Metropolitan police family (officers, staff and their families), and have recently committed to expanding this to UK-wide police forces.


Main responsibilities:

Answer and deal with telephone calls from members and business partners quickly and accurately. + Focus on timeliness and quality in line with the Member Promise.
+ Respond to 1:1 and call back requests within the agreed SLA.
Process all external post received and distribute/action accordingly. + Including the recording of applications received via the Field Team.
Assist with the processing of new business applications including ISA transfers. + Including paper applications and acknowledging funds within the agreed SLA.
Data input in Affinity membership- database and scanning of member correspondence. + Processing of both member contact forms and prize draw forms.
Proactively address opportunities for members to increase contributions or expand portfolio of products and for members withdrawing, provide the opportunity to continue savings or replace products. + Record and follow up on member and prospect interactions and provide support where necessary.
Help drive service improvement whilst maintaining detailed processes and procedures.

Key Soft Skills/Behaviours



Member focused with good understanding of their needs. Forward thinking with ability to plan and organise. Knowledgeable and reliable. Team Player. Good interpersonal skills to support both members and colleagues. Passionate, positive, and enthusiastic. Ability to use initiative.

Essential Skills/Competences



Customer service or financial services experience - two years or more in a similar environment. Good skill level with MS Office package and computer literate. Target driven - ability to work within service standards. Time management. * Adaptable and flexible to deal with fluctuations in workload.

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Job Detail

  • Job Id
    JD3177624
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Orpington, ENG, GB, United Kingdom
  • Education
    Not mentioned