Job Description

Job Title:

MEMBER XPERIENCE CREW (MXC)

Gym Location:

Liverpool

Reports to:

General Manager

SUMMARY

As MXC Crew, you will engage with the gym members and provide guidance, support and motivation through timetabled classes, workshops, inductions and programming

ESSENTIAL DUTIES AND RESPONSIBILITIES

Description of Key Responsibilities

Member Athletic Support

Walk the floor and interact with members providing where needed coaching on technique, safety and equipment use Lead and deliver classes as requested which will include workshops, structured courses, inductions, initial programs and reprogramming Actively promote classes and member attendance Work with the in club Social Media lead to provide content for upload to SM channels Liaise with Club Manager to provide ideas and courses to submit to HQ Maintain equipment standards through preventative maintenance and report any issues to DM Conduct regular walkarounds and resetting of equipment Conduct gym tours for prospective members, clearly explaining membership benefits and answering questions. Keep accurate records of leads, follow-ups and membership conversions in the CRM system

Customer Service & Experience

Greet all members and guests in a professional and friendly manner, providing a high-quality first impression Handle member enquiries, feedback, and complaints promptly, escalating when necessary Support members to get the most from their membership, including using facilities, classes, and programming Build strong relationships with members to promote retention and loyalty.

Administration & Team Support

Support health and safety processes and policies, including member inductions. Collaborate with the team to ensure the club is clean, safe, and welcoming at all times
Promote and assist with club events and initiatives to build a vibrant community.

QUALIFICATIONS, EXPERIENCE AND SKILLS

Level 2 or above Fitness Instructor qualification (or be willing to qualify)

PERSON SPECIFICATION

Exceptional communication and interpersonal skills Passion for delivering excellent customer service Ability to multitask in a busy environment Organised, reliable and a team player Passionate about fitness and helping others achieve their goals
Job Types: Full-time, Part-time

Pay: 12.25 per hour

Expected hours: 20 - 40 per week

Benefits:

Gym membership
Application question(s):

Able to work weekends as well as weekdays? Ability for shift work within gym opening hours of 5am and 11pm?
Work Location: In person