Job Description

MEMBER XPERIENCE MANAGER

----------------------------


Location


Humberston


Department:


Memberships / Sales


Job type:


Permanent


Salary:


21,881


Job ref:


067687


Published:


about 4 hours ago

Job Title :

Member Xperience Manager

Hours :

32 hours per week, over 4 days

Rate of Pay :

13.15 per hour

Location :

Humberston





Are you passionate about ensuring membership growth and making sure retention targets are achieved?





If so this pivotal role could be for you. It focuses on implementing effective management and engagement strategies to enhance member satisfaction, create loyalty, and attract new members. If this sounds like you keep reading!

Our Perks:

B-Fed - complimentary lunch or breakfast


Flexible schedule


28 days annual leave increases with tenure


Free gym membership


Complimentary gym membership for another person (after 2 years service)


Discounted Spa Treatments - 30%


Discounted Spa Goods - 20% ELEMIS Products


Discounted Meals & Beverages - 50% cafe/bar


Career & Personal Development training


Mental Health, Well-Being and EAP Services


Length of service Awards


Staff Awards and Bonuses


Discounted entertainment and shopping

A typical day in the life of a Membership Xperience Manager:

Drive Net Member Movement by meeting monthly KPIs aligned with the Member Xperience Balanced Scorecard


Manage lead generation, tour processes, and membership conversions effectively


Collaborate with the Central Team during performance assessments, ensuring the club's data and systems are up-to-date and accurate


Act as a Duty Manager, overseeing the day-to-day operations of the club and ensuring all departments maintain high operational standards


Support other departments during busy periods to ensure smooth club operations and exceptional service delivery


Adhere to and enforce all relevant Health & Safety policies, ensuring compliance with company standards and legal requirements


Ensure both personal and team product knowledge is comprehensive and up-to-date to confidently promote the club's services and offerings


Train staff to excel in delivering tours, engaging with members, and upselling additional services


Implement a localised retention strategy, tailoring efforts to member segments and measuring outcomes by % attrition


Organise and lead events like New Member Evenings, Member Forums, and Gym Challenges to create engagement and build community


Develop campaigns targeting low-user members to re-engage them with the club


Lead prospective members on tours, recommending tailored membership packages


Upsell services across departments to enhance revenue and align with the club's P&L objectives


Handle member correspondence professionally across email, phone, and other mediums


Maintain accurate databases and report operational issues promptly

What we are looking for:

Strong leadership and team development skills


Proven track record of meeting or exceeding sales and conversion targets


Excellent customer service and relationship-building skills


Knowledge of Health & Safety policies and operational compliance


Effective communication and organisational abilities


Proficiency in managing marketing and social media campaigns

It would be desirable if you had a familiarity with health club or fitness industry operations. It would also be advantageous if you had an understanding of gym or spa offerings and their benefits to members.

Why Bannatyne?

Becoming a Membership Xperience Manager at Bannatyne offers a unique opportunity to shape the member journey in one of the UK's leading health and wellness companies.


In this dynamic role, you'll be at the heart of driving membership growth and retention, creating engaging experiences, and creating a strong sense of community within the club. With access to excellent training, career progression opportunities, and a supportive team environment, you'll be empowered to make a real impact.


Additionally, enjoy fantastic perks, including use of our premium gym and spa facilities and staff discounts, as you contribute to our mission of promoting health and wellbeing.


Start your Bannatyne journey to success now!