Job Description

Members Experience Concierge

Please note

: This position is within a beauty and aesthetics studio. It is not a security or night porter role, and therefore not suitable for candidates seeking employment in such services.

Location

: Pre- (Prestudios.co)

Employment Type

: Part-time (22- 24 hours)

Salary

: 13 an hour

The Role

We're looking for a warm, professional, and proactive Members Experience Concierge to join the team at Pre-, as we redefine self-care through curated memberships. This role is a key support function, ensuring each guest receives a premium, personalised experience. Reporting to the Studio Manager and working alongside our treatment specialists, you will serve as a first and lasting impression of Pre-.

You will contribute to member engagement, front-of-house service, and the smooth day-to-day running of the studio, blending high-touch hospitality with attention to detail.

Key Responsibilities

Member Experience & Engagement

Serve as a main point of contact for all Pre- members, providing attentive, tailored service that reflects our values. Manage day-to-day communication via phone, email, and in-person visits in a thoughtful and efficient manner. Build friendly relationships with members and understanding their skincare goals and preferences to support their experience.

Studio Operations

Support the front-of-house experience, helping maintain a calm, welcoming, and refined environment. Assist in coordinating daily activities to help treatment schedules run smoothly. Relay member preferences to therapists and service teams to ensure personalised care. Maintain the presentation and cleanliness of the studio, treatment rooms, and lounge areas to our high standards. Gather member feedback and share observations with the Studio Manager to support service improvements.

About You

Experience

: Background in hospitality, luxury retail, membership clubs or beauty/wellness environments.

Communication

: Excellent interpersonal and written communication skills.

Organisation

: Strong time management and multitasking ability.

Initiative

: Proactive and attentive with a passion for delivering great service.

Empathy

: Enjoys connecting with people and values thoughtful details.

Team Spirit

: Collaborative, positive, and dependable in a team setting.

Our Values at Pre-

Care First

: We put care at the core of everything we do--for our members, our team, and ourselves.

Excellence Always

: We deliver the highest standards of service and constantly strive to improve.

Personal Touch

: Every member is unique, and so is their experience with us.

Community Matters

: We believe in creating space for connection, support, and growth.

Innovation-Led

: We stay ahead of trends and tailor our offerings to what members truly need.

Job Type: Part-time

Pay: From 13.00 per hour

Expected hours: 22 - 26 per week

Benefits:

Company pension Employee discount Store discount
Experience:

Hospitality: 1 year (required)
Work Location: In person