Job Description

Job Ref:

CAM2680

Branch:

Cameron House

Location:

Cameron House, Loch Lomond

Salary/Benefits:

20,600.32 per annum plus excellent Company benefits

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Working hours typically between 6.30am and 9.30pm

Hours per week:

32 hours, 4 days from 7, weekend working may be required

Posted date:

09/01/2026

Closing date:

11/02/2026

Membership Advisor

ABOUT US

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.



Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.



The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

THE ROLE

As

Membership Advisor

you will reportto the Leisure and Membership Manager and work as part of a team whose scope is to handle membership enquiries and promote, sell and administrate a variety of different styles of membership options across our Leisure, Spa, Golf and Marina facilities.

Some key things you will be responsible for:

Maintaining a presence on the resort discussing membership with new and current members Membership enquiry handling and sales Accurate and detailed administration of memberships Direct debit runs Refunds GDPR and PCI compliance Sourcing new members to meet targets Walk-ins, and show rounds outreach projects and special events Member feedback and enquiries Promotion and support of the marketing plan NOP/EAPs Liaison with Finance on membership budgets

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.


People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on. People who are naturally friendly - who genuinely care about our guests and the service they receive. People who will always go beyond what our guests expect from us to make their stay a special and memorable one. People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can. People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED

National 5 qualifications in English and Maths or equivalent qualifications A background in sales is essential and experience of working within the leisure, spa, golf or marina industry would be an advantage Selling and negotiating skills To be organised, and diligent with strong attention to detail A passion for administration, sales and service Excellent interpersonal and communication skills Strong IT skills with knowledge of Microsoft programs and ability to use technology (we use ResortSuite) Due to the location and the resort wide responsibility a driving licence is essential

WHAT'S IN IT FOR YOU?

Here's what to expect when you work as part of our team:


Free meals when on duty, in our team cafes Pension scheme and Wagestream financial services Long service awards involving recognition with high street shopping vouchers and overnight stays Enhanced holidays with long service Free Leisure Club Membership, with friends and family discounts Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products Lifeworks App - lots of discounts on everyday purchases, with brand that you love Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers Free parking At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.


Join The Team



Join Cameron House and you're joining a five-star resort with a long history and an abundance of ambition. The original estate was home to the Smollett family for over 300 years, including the famous 18th Century novelist and poet, Tobias Smollett. Tobias travelled widely, yet the vision of his Scottish home was never lost, "I have seen Lake Garda, Albana, De Visco, Bolsetta and Geneva. Upon my honour, I prefer Loch Lomond to them all." Naturally, we agree with Tobias, wholeheartedly.



Since the estate was sold for development in 1986, Cameron House has grown both in reputation and size. Today, we're all about creating memorable experiences that exceed expectations every time. How do we do this? By providing our particular brand of five-star experience across everything we do - from our accommodation, award-winning spa, and championship golf to our choice of dining options and huge range of resort activities - all against the beautiful backdrop of the Loch Lomond and the Trossachs National Park.