Job Description

Membership and Engagement Administrator

24131 - 24750 37.5 hours per week

Based at our HQ in Leicester LE3 1UT

Benefits include:

Up to 42 days annual leave, life insurance and sick pay Enrolment in health cash back plan to cover every day healthcare needs Refer a Friend Bonus Cycle to work scheme / close to park and ride at Leicester Forest East Subsidised short breaks at selected RAFA Accommodation

About us

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.???

About the role

We are a multi-skilled team with a clear goal in providing a first-class experience to all customers. The Membership Engagement Administrator role is diverse; you will engage with members and key branch officials on a daily basis, as well as supporting our Supporter & Services Marketing team with the successful delivery of member campaigns. As a team, we provide administration support to annual and area conferences as well as ceremonial events such as Battle of Britain Service (Westminster Abbey), Remembrance (Westminster Abbey and Cenotaph) and funeral arrangements for veterans.

About You

You may not have experience of working within a charity or membership organisation, but you will be passionate about our cause and all that we bring to support the RAF community. You will have previous experience of working in a customer service environment and have exceptional communication skills both written and verbal. You will be able to use your customer service skills to ensure every customer who engages with the Association receives a first-class experience. You will have an eye for detail and be able to demonstrate your ability to manage financial transactions and data. You will be a team player, who shows empathy when communicating with internal and external customers.

A full role profile is available to download on our website www.rafa.org.uk

Want to join us?

Applications with cover letters stand a higher chance of shortlisting for interview so please do tell us how your skills match the role. When you are happy with your CV and cover letter, please send to jobs@rafa.org.uk.

Closing date

8am Friday 25 July

Interview date

Thursday 31 July

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

The RAF Association is a Disability Confident Employer, please get in touch if you require any assistance with the application process.

Job Types: Full-time, Permanent

Pay: 24,131.00-24,750.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free flu jabs Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay
Schedule:

Day shift Monday to Friday
Experience:

Data entry: 1 year (required) Office Administration: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 25/07/2025