Job Description

This is an exciting time to join an organisation with an essential role in the UK\xe2\x80\x99s tertiary education sector.

We are a world-leading quality agency with unmatched experience of providing impartial regulatory and collaborative quality assurance and enhancement. We support universities and colleges in working with students and learners, governments, funders and regulatory bodies to evidence and enhance the excellent quality and high standards of the education they provide.

We work towards a greater public understanding - domestically and internationally - of how excellent quality is demonstrated in UK higher education, and how autonomous providers both assure its delivery and address weaknesses. Our work safeguards the value of qualifications for students and learners, and protects and promotes the reputation of higher education.

Position:

We are looking for a talented and enthusiastic communications officer who can play a key role in the delivery of a creative and engaging membership communications programme.

The role within our Membership, Quality Enhancement and Standards team is responsible for promoting all aspects of our member services, making imaginative use of a range of media. You will also analyse and report on engagement with member services to support the team in a culture of continuous improvement.

Requirements:

We are looking for someone who has experience of planning, developing and delivering creative communications programmes for a range of audiences. You will have experience of a membership organisation and awareness of the member journey and, ideally, knowledge of the higher education sector. You should be familiar with contemporary marketing and communications, including the effective use of social media and CRM systems. You will have excellent communication skills and your commitment to high-quality customer service will enable you to engage our members, to broaden reach and ensure they are able to benefit from their QAA Membership.

Highly organised, you will be able to work flexibly on a variety of projects, managing your work to ensure it meets project milestones and delivers high-quality outputs focused on improving engagement and enhancing the member experience.
More information can be found in the job description. This is a three-month fixed term contract to provide cover for maternity leave.

Closing date for applications is 13 December 2023, please know this role may close on 6December if it is deemed we have received enough applications.

Only applications which include a CV and a covering letter will be considered.

Other information:

Position: Membership Communications Officer Location: We offer employees the opportunity to work flexibly from home, providing it is within the UK. Job type: Full-time, three-month fixed term contract (January to March 2024) Hours: 25 to 35 hours per week, flexible working available Salary: \xc2\xa329,668 - \xc2\xa337,371, pro rata, per annum, dependent upon knowledge, skills and experience, plus excellent benefits Closing date: 13 December 2023
QAA is fully committed to everyday flexibility and has adopted a culture based on trust and fairness that genuinely encourages QAA and individuals to thrive. Providing that business needs are met, employees should normally be able to work where and when they want. Many of our employees work flexibly in different ways, including part-time and compressed hours. Please let us know about the flexibility you need in your application.
QAA recognises the positive benefits of equality, diversity and inclusion. Our aim is to be truly representative of all sections of society, and for employees to feel respected, free to be themselves no matter what their identity or background, and able to give their best. We value the differences that a variety of backgrounds, experiences, perspectives and skills brings and strongly encourage suitably qualified applicants to apply and join us. If you have not heard from QAA within three weeks of the closing date for this vacancy, then your application has not been successful. Please be aware that we are unable to provide feedback on individual job applications.